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For Companies At a Glance
- Tasks: Lead enterprise customer relationships and manage onboarding for large organisations.
- Company: Dynamic tech company focused on client success and innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys and drive long-term success.
- Qualifications: Experience in B2B account management and onboarding large software clients.
- Other info: Fast-paced environment with the chance to shape customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southampton UK
Type: Full-time
Reports to: CEO / Founders
About the role
We are looking for an experienced and commercially minded Senior Account Manager to lead enterprise customer relationships and take ownership of the onboarding journey for large, multi-department organisations. This role is ideal for someone who is confident working with senior stakeholders, comfortable managing complex software implementations, and passionate about delivering a seamless customer experience from contract through to long-term success. You will act as the primary commercial and operational point of contact for key clients, ensuring smooth onboarding, strong adoption and long-term account growth.
Key responsibilities
- Own and manage a portfolio of enterprise and strategic customer accounts.
- Lead the onboarding of new large enterprise clients, coordinating multiple internal and client-side stakeholders.
- Act as the central point of contact across departments such as IT, operations, marketing, finance and senior leadership.
- Plan and manage structured onboarding programmes, including kick-off sessions, timelines, milestones and go-live support.
- Ensure customers are successfully adopted onto the platform and are realising value from the solution.
- Build strong, trusted relationships with decision-makers and operational users.
- Identify upsell, cross-sell and expansion opportunities within existing accounts.
- Proactively manage risks, issues and escalations during onboarding and throughout the customer lifecycle.
- Work closely with product, technical and support teams to resolve issues and feed back customer insight.
- Deliver regular account reviews, performance updates and strategic planning sessions with clients.
- Maintain accurate CRM records and forecasting.
- Represent the business professionally at client meetings, site visits and events.
Essential requirements
- Full, valid driving licence and the ability to travel to customer sites when required.
- Comfortable meeting new people and handling customers at all levels, including senior stakeholders.
- Proven experience onboarding large enterprise software customers across multiple departments.
- Strong background in B2B account management, client success or enterprise customer onboarding.
- Experience managing complex, long-term client relationships in a SaaS or technology-led environment.
- Excellent communication, presentation and stakeholder management skills.
- Highly organised, with the ability to manage multiple onboarding projects and accounts simultaneously.
- Confident working both commercially and operationally with customers.
- Strong problem-solving mindset and a calm, professional approach under pressure.
Desirable experience
- Experience working with digital platforms, enterprise software, data-driven products or managed services.
- Familiarity with structured onboarding frameworks and customer success methodologies.
- Experience supporting contract renewals and commercial negotiations.
- Exposure to regulated or operationally critical environments (such as transport, infrastructure, utilities or large-scale operations).
What we offer
- A senior, high-impact role working with enterprise clients and strategic partners.
- The opportunity to shape and improve the onboarding and customer journey process.
- A collaborative, fast-growing environment with direct influence on customer experience and retention.
- Competitive salary and benefits package.
Locations
Senior Account Manager – Enterprise Onboarding & Client Success in Hampshire, Portsmouth employer: Zervio
Contact Detail:
Zervio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager – Enterprise Onboarding & Client Success in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they’re in the SaaS or tech space. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Account Manager role. Highlight your successes in onboarding and managing enterprise clients, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t hesitate to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Senior Account Manager – Enterprise Onboarding & Client Success in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with enterprise onboarding and managing complex client relationships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can enhance the onboarding journey for our enterprise clients. Keep it engaging and relevant!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage large accounts and deliver results. Numbers and examples go a long way in showing us what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Zervio
✨Know Your Stuff
Before the interview, dive deep into the company’s products and services. Understand their onboarding processes and how they deliver value to enterprise clients. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Be ready to share specific examples of how you've built strong relationships with senior stakeholders in previous roles. Highlight your ability to manage complex implementations and how you’ve ensured customer success through effective communication and collaboration.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges during the onboarding process. Think of scenarios where you successfully navigated issues or escalations, and be prepared to discuss your problem-solving approach in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current onboarding challenges or how they measure customer success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
