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- Tasks: Troubleshoot technical issues and collaborate with engineering to enhance financial tech solutions.
- Company: Leading financial technology firm in London with a focus on innovation.
- Benefits: Competitive salary, equity options, and a dynamic remote work environment.
- Why this job: Join a team that drives global value transfer and make a real impact.
- Qualifications: 3+ years in technical support with strong problem-solving and communication skills.
- Other info: Exciting opportunities for growth in a fast-paced, innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial technology firm in London is seeking a Technical Support Engineer to enhance their global value transfer infrastructure. The ideal candidate will have over 3 years of experience in technical support or a similar role, and strong abilities in problem-solving and communication.
This role involves:
- Troubleshooting technical issues
- Collaborating with engineering
- Building internal tools to improve efficiency
The company offers competitive benefits and a dynamic work environment focused on innovation.
API-Focused Technical Support Engineer (Remote + Equity) employer: zerohash
Contact Detail:
zerohash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land API-Focused Technical Support Engineer (Remote + Equity)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Show off your problem-solving skills in interviews. Prepare examples of how you've tackled technical issues in the past. We want to see your thought process and how you collaborate with others!
✨Tip Number 3
Don’t just wait for job openings—create them! If you’re passionate about the company, consider reaching out directly to express your interest. Sometimes, we can make opportunities happen!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace API-Focused Technical Support Engineer (Remote + Equity)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and problem-solving. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role involves collaborating with engineering teams, it’s crucial to demonstrate your communication skills. Whether it’s through your CV, cover letter, or any additional materials, make sure we can see how you effectively convey technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at zerohash
✨Know Your APIs
Make sure you brush up on your knowledge of APIs and how they function. Be prepared to discuss specific examples of how you've troubleshot API-related issues in the past, as this will show your technical expertise and problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves collaborating with engineering teams, practice explaining complex technical concepts in simple terms. You might be asked to describe a technical issue to someone without a technical background, so being clear and concise is key.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your troubleshooting process. Think through common technical issues related to financial technology and how you would approach resolving them step-by-step.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Since they focus on innovation, think about how you can contribute to that culture. Prepare questions that reflect your interest in their dynamic work environment and how you can fit into their team.
