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- Tasks: Build and maintain post-sales relationships with diverse customers, ensuring their success with ZeroFox's platform.
- Company: ZeroFox is a leader in external cybersecurity, dedicated to making the internet safer for everyone.
- Benefits: Join a people-first culture with fresh funding, AI investments, and global centers of excellence.
- Why this job: Be a trusted advisor, drive customer success, and work in a mission-oriented, collaborative environment.
- Qualifications: 3+ years in a related role, SaaS experience, and strong analytical and communication skills required.
- Other info: Fluency in English and Arabic is a plus; certifications like CISSP or Security+ are desirable.
The predicted salary is between 36000 - 60000 £ per year.
ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating customers\’ platforms, creating reporting that clearly shows their solutions\’ effectiveness, providing ongoing education and advocating for their needs. TACs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Technical Account Consultants, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
Role And Responsibilities
- Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes.
- Build effective curated customer experiences with the ZeroFox platform and larger operating environment.
- Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs.
- Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration.
- Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment.
- Design and develop innovative solutions to customer requirements using ZeroFox\’s platform and/or integrations to customer technologies, including API-based integrations.
- Deliver web-based training to user groups to support organizational adoption.
- Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes.
- Serve as a frontline technical resource for \”best practice\” and informal customer questions.
- Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues.
- Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers.
- Maintain current functional and technical knowledge of ZeroFox service options.
- Help to document best practices in developing and using ZeroFox solutions.
- Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth.
Requirements
- Experience in a related function, typically obtained in 3+ years.
- Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously.
- Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
- Successful management of customer support engagements to completion with high levels of customer satisfaction.
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
- Exceptional verbal and written organizational, presentation, and communication skills.
- Customer service orientation and belief in teamwork, collaboration, adaptability and initiative.
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
- Competitiveness & competitive awareness.
- Proficiency in explaining strengths & vulnerabilities.
- Willingness to travel as required based on customer and business need.
Desired Qualifications And Skills
- Knowledge of data analytics, dashboards, and reporting.
- Written and spoken fluency in English and Arabic languages.
- Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
- Bachelor\’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background.
- Certifications: CISSP, CISA, Security+.
- Propensity to thrive on change and general dissatisfaction with the \”status quo\” founded on the belief that great is better than good.
- Past experience working in customer success, technical support, configuration and / or training capacity.
Benefits
- Competitive compensation.
- Community-driven culture with employee events.
- Generous time off.
- Comprehensive private insurance and EAP.
- Fun, modern workspace.
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
About Us
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It\’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we\’re growing like never before. If you\’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Project Management
- Industries
- IT Services and IT Consulting
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Technical Account Consultant employer: ZeroFox
Contact Detail:
ZeroFox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Consultant
✨Tip Number 1
Familiarize yourself with the ZeroFox platform and its features. Understanding how to navigate and utilize the platform effectively will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of ZeroFox on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on the latest trends in cybersecurity and SaaS solutions. Being knowledgeable about current events and advancements in the field will position you as a well-informed candidate who can contribute to discussions during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in customer advocacy and problem-solving will resonate well with the responsibilities of a Technical Account Consultant.
We think you need these skills to ace Technical Account Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Account Consultant position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer advocacy, SaaS platform configuration, and technical support. Use specific examples that demonstrate your problem-solving skills and ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and your understanding of ZeroFox's mission. Mention specific experiences where you exceeded customer expectations and how you can contribute to their success.
Showcase Technical Competence: In your application, emphasize your technical skills related to the ZeroFox platform and any relevant tools like JIRA, SQL, or SalesForce. Provide examples of how you've successfully managed customer engagements and delivered impactful solutions.
How to prepare for a job interview at ZeroFox
✨Understand the ZeroFox Platform
Make sure you have a solid understanding of the ZeroFox SaaS platform and its features. Familiarize yourself with how it addresses external cybersecurity threats, as this will help you demonstrate your technical competence during the interview.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you successfully managed customer relationships and exceeded their expectations. Highlight your ability to act as a trusted advisor and advocate for customer needs.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you identified customer needs and tailored solutions accordingly. Emphasize your analytical skills and how you've provided quick resolutions to complex problems in previous roles.
✨Communicate Effectively
Since exceptional communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to explain technical concepts in a way that is easily understandable to non-technical stakeholders.
