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For Companies At a Glance
- Tasks: Support client accounts and ensure they get the most value from our solutions.
- Company: Join ZeroFox, a mission-driven company making the internet safer for everyone.
- Benefits: Enjoy competitive pay, generous time off, and a fun, modern workspace.
- Why this job: Be part of a collaborative team tackling real-world cybersecurity challenges.
- Qualifications: Bachelor's degree in Business or related field; startup experience is a plus.
- Other info: Great career growth opportunities in a community-driven culture.
The predicted salary is between 28800 - 48000 £ per year.
Overview
ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction.
Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.
Responsibilities
- Assist renewals desk with renewals of the ZeroFox platform
- Develop a solid and trusting relationship between clients and company
- Develop a complete understanding of account needs
- Anticipate account changes and improvements
- Strategically plan to improve client results
- Maximize profit by up-selling or cross-selling
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Analyze client data to provide customer relationship management
- Expand relationships and evangelize ZeroFox within account
Requirements
- 1-3 years of experience in account management, customer success, or a related field, preferably in the technology or cybersecurity sector
- Demonstrated ability to build strong relationships with clients and collaborate effectively with internal teams
- Excellent communication skills, both verbal and written, with a strong attention to detail
- Proficient in using CRM software (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask and manage time efficiently to meet the needs of multiple clients
- Strong problem-solving skills and a proactive approach to addressing client concerns
- Enthusiasm for learning about cybersecurity trends and ZeroFox solutions
- Willingness to travel occasionally as needed to meet with clients
Desired Qualifications And Skills
- Bachelor\’s degree in Business, Marketing, Information Technology, or a related field
- Experience in a fast-paced startup environment is a plus
- Familiarity with cybersecurity products and services
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Comprehensive private insurance and EAP
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
About Us
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It\\\’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we\\\’re growing like never before. If you\\\’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
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Account Manager employer: ZeroFox
Contact Detail:
ZeroFox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at ZeroFox on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate Account Manager role.
✨Tip Number 2
Prepare for the interview by understanding ZeroFox's mission and products. Familiarise yourself with their cybersecurity solutions so you can discuss how you can help clients maximise their value from these offerings.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share examples of how you've developed trust with clients in the past, as this is key for the Associate Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ZeroFox team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in client relationships.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do at ZeroFox.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ZeroFox
✨Know Your Stuff
Before the interview, make sure you understand ZeroFox's offerings and how they relate to client needs. Familiarise yourself with their cybersecurity products and services, as well as recent developments in the industry. This will help you speak confidently about how you can support clients in deriving maximum value from their solutions.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show genuine interest in their experiences at ZeroFox and ask insightful questions about the company culture and team dynamics. This will demonstrate your enthusiasm for fostering relationships, which is key for an Associate Account Manager.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved client issues in the past. Highlight your ability to anticipate account changes and strategically plan improvements. This will illustrate your proactive approach and readiness to contribute to client success.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as an Associate Account Manager, such as upselling or handling renewals. Prepare to discuss how you would approach these situations, using data analysis and relationship-building strategies to maximise client satisfaction and profit.
