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- Tasks: Be the friendly face of our ward, managing patient enquiries and maintaining health records.
- Company: Join a supportive healthcare team dedicated to high-quality patient care.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Strong communication skills and ability to work well under pressure.
- Other info: Dynamic role with a focus on teamwork and professional development.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. As the Ward Receptionist, you will often be the first point of contact for the patients and visitors when entering the ward, so a friendly, welcoming smile and excellent communication skills are essential. You will need to be self-motivated, content with working in a busy environment, and have good time management skills.
It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your own workload. The post holder will be required to provide a professional, efficient and comprehensive reception service within Ward E37 and the Children’s Assessment Unit at QMC, fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.
After appropriate training, the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records. The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, health professionals, internal departments and outside organisations. CAU and E37 are a busy, fast paced admissions and long stay medical ward, caring for children and young people with an array of medical needs.
We pride ourselves on being a supportive team and always strive to do our absolute best for our patients and their families. We also pride ourselves on providing an efficient and quality service; and the ward receptionist is an integral part of the team. We have a management team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Responsibilities:- To provide a welcoming and friendly reception to patients, visitors, and members of the Multi-Disciplinary Team.
- Deal with enquiries in person or by telephone in an efficient and polite manner.
- To create and file Health record Folders.
- To maintain confidentiality of patient information following the I.G Code at all times.
- To locate and retrieve Health records from around the Trust.
- To organise Interpreting Services as required.
- To accurately maintain Hospital Computer systems.
- To organise for patients to attend their follow up appointments upon discharge including alterations and cancellations of appointments promptly and within the Consultants booking rules.
- To ensure that the reception area is clean and tidy.
- To undertake all extra Clerical duties attached to the post.
- To record patient attendances and accurate data on Medway PAS.
- To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
- To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
- Undertake the distribution and collection of information for surveys and audits as required.
- Excellent written and oral communication skills with the ability to work autonomously and as part of a team.
- Ability to work flexibly in a busy environment, good time management, and professional conduct at all times.
- Ability to prioritise workload and maintain confidentiality of patient information following the I.G Code.
- Strong customer care skills and the ability to liaise with patients, relatives and carers, health professionals, internal departments and outside organisations.
- Familiarity with hospital information systems (e.g., Medway PAS) and the case note tracing system after appropriate training.
Ward Receptionist in Nottingham employer: ZeroAge
Contact Detail:
ZeroAge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Receptionist in Nottingham
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. When you get that interview, you’ll want to show them you’re not just a good fit, but the perfect fit!
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on those key skills they’re looking for, like communication and time management. The more comfortable you are talking about your experience, the better you'll come across.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and a positive attitude. As a Ward Receptionist, you’ll be the first point of contact for patients and visitors. Show them you’re approachable and ready to help – it can make all the difference!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly. Good luck!
We think you need these skills to ace Ward Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming nature shine through. Remember, as a Ward Receptionist, you'll be the first point of contact for patients and visitors, so a warm tone can make a great impression!
Highlight Your Communication Skills: Make sure to emphasise your excellent written and oral communication skills. Use examples from your past experiences where you’ve successfully dealt with enquiries or worked as part of a team to showcase your abilities.
Demonstrate Your Time Management: Since this role involves working in a busy environment, it’s crucial to show how you manage your time effectively. Share specific instances where you’ve prioritised tasks and maintained professionalism under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ZeroAge
✨Show Off Your Communication Skills
As a Ward Receptionist, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and friendly responses, and don’t forget to smile – it goes a long way!
✨Highlight Your Time Management Abilities
This role requires juggling multiple tasks in a busy environment. Be prepared to discuss how you prioritise your workload and manage your time effectively. Share specific examples from past experiences where you successfully handled competing demands.
✨Familiarise Yourself with Relevant Systems
Since you'll be using systems like Medway PAS, it’s a good idea to brush up on any relevant software or hospital information systems. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly.
✨Emphasise Your Customer Care Skills
The role is all about providing a courteous and reliable service. Prepare to share examples of how you've delivered excellent customer care in previous roles. Show that you understand the importance of being considerate and professional at all times.
