Patient Pathway Administrator in Nottingham

An exciting opportunity has arisen for a 6 month fixed term contract Patient Pathway Administrator (PPA), based at Abbeyfields, Bishops Court, Abbeyfields Road, Nottingham (NG7 2SZ). We are looking for an enthusiastic and conscientious team player who can work well under pressure, prioritise their workload, and support a high‑quality administrative service across multiple specialties.

Successful candidates will ensure all clinical correspondence is typed and processed within specified timescales, demonstrating flexibility and professionalism. Please apply promptly as the post will be closed once a certain number of applications have been received.

In addition to the summary below, familiarize yourself with the full Job Description and Person Specification documents attached to this advert.

• Audio‑type clinical correspondence, ensuring accuracy and adherence to deadlines.
• Deal with incoming mail and manage results/reports.
• Communicate with clinicians and colleagues, responding to queries promptly and professionally.
• Maintain confidentiality and uphold TEAM NUH values.

With over 19,000 staff, we are one of the biggest employers in the city, supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation, and we value diversity, welcoming applicants who identify as Black, Asian, Minority Ethnic, or Disabled.

• Accurately listen to dictated letters from supplied scripts, amending and correcting grammar as required.
• Transcribe clinical letters using Big Hand, producing high‑quality work within deadlines.
• Establish and maintain admin systems/databases.
• Manage incoming mail and results/reports.
• Navigate hospital information systems (e.g., Nerve Centre, NotIS) to obtain appointment and test information.
• Prioritise requests based on importance and urgency using judgement and initiative.
• Answer telephone queries and escalates appropriately.
• Exchange sensitive information with diplomacy and confidentiality.
• Perform other specialty‑specific duties per Trust policies and procedures.
• Adapt a flexible attitude to meet the needs of each department’s unique specialty.
• Provide cover for PPA colleagues during sickness and annual leave.
• Promote an open, friendly working environment.

• Proficient in computer skills, including Microsoft Office.
• Good standard of education: 5+ GCSEs including English Language Grade 5 or above.
• Computer literate to ECDL standard or equivalent.
• Proven typing and admin experience.
• Fast and accurate audio typing.
• Competent in Microsoft Office applications: Word, Outlook, Excel.
• Ability to navigate different computer systems.
• Understanding of confidentiality, information governance and data protection.
• Excellent written and verbal communication skills with staff at all levels.
• Clearly and accurately convey information from verbal and documented reports.
• Friendly and professional telephone manner.
• Correct grammar and spelling.
• Consistently works to high standards.
• Excellent planning and organisational skills, demonstrating effective time management.
• Works within prescribed deadlines.
• Demonstrates punctuality and good attendance.
• Highly motivated and able to perform consistently under pressure.
• Demonstrates enthusiasm and a conscientious approach to work.

• NVQ Level 3 in administration or equivalent.
• Customer Care Training.
• Knowledge of 18‑week and cancer targets.
• Knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts, Abbeyfields, Abbeyfield Road, Nottingham, NG7 2SZ.