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- Tasks: Provide top-notch admin support in a dynamic outpatient team.
- Company: Join Nottingham University Hospitals NHS Trust, a leading healthcare provider.
- Benefits: Competitive salary, part-time hours, and opportunities for personal development.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs including English, with strong communication and IT skills.
- Other info: Be part of a diverse team in a supportive environment.
The predicted salary is between 24937 - 26598 £ per year.
This is an exciting opportunity within the Urology Outpatient Services, based at the Urology Centre City Hospital. The Outpatient Administrator’s core working days are Monday to Friday between 8:00 and 17:00. You will have excellent customer service skills and be committed to providing a first-class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and remain calm under pressure. Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times. You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computer systems including Microsoft packages and Careflow.
Main duties:
- Provide high quality admin and clerical support as part of the outpatient team.
- Use initiative and skills to develop processes and ensure the effective provision of a quality service.
- Familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
- Administrative responsibilities include managing the Electronic Referral System, receiving referral letters, email referrals, and internal and external Consultant referrals, maintaining outpatient appointments, and scheduling appointments in line with Trust waiting list targets.
- Handle associated telephone calls with close liaison with Managers within Directorates, GP surgeries, patients, and hospital staff to provide a prompt, quality patient-focused service.
About Us:
With over 19,000 staff, we are one of the largest employers in the city, supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We welcome applications from diverse backgrounds and offer opportunities for personal development.
Job responsibilities:
The post holder will be required to take responsibility for administering the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining outpatient appointments, using judgement and initiative to schedule appointments in accordance with Trust waiting list targets, and handling associated telephone calls for the specialty. Close liaison with Managers within the Directorates, GP surgeries, patients, and hospital administrative and clinical staff is necessary to provide a prompt and quality patient-focused service.
Person Specification:
Commitment to Trust Values and Behaviours
Essential: Demonstrate behaviours consistent with the Trust's 'We are here for you' standards.
Training & Qualifications
Essential: Educated to GCSE level or equivalent, including English at Grade C. Desirable: GCSE A-C passes including English and Maths or equivalent.
Experience
Essential: Experience of MS Office; previous office experience; understanding of confidentiality; typing/word processing. Desirable: Knowledge of outpatient work; customer service; knowledge of hospital IT systems (e.g., Medway PAS, Notis).
Communication and relationship skills
Essential: Ability to develop good working relationships with medical and other staff.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the DBS may be required to check for any previous criminal convictions.
Employer details:
Employer: Nottingham University Hospitals NHS Trust
Address: Nottingham City Hospital, Hucknall Road, Nottingham, NG5 1PB
Outpatient Administrator - Urology in Nottingham employer: ZeroAge
Contact Detail:
ZeroAge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Administrator - Urology in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Urology Centre City Hospital on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to admin roles. Think about how your skills in customer service and organisation can shine through. We want you to show them you’re the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished when you walk into that interview. It shows you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Outpatient Administrator - Urology in Nottingham
Some tips for your application 🫡
Know the Job Inside Out: Before you start writing your application, make sure you’ve read the job description thoroughly. Understand what the Outpatient Administrator role entails and how your skills match up. This will help us see that you’re genuinely interested and a great fit!
Show Off Your Skills: Highlight your customer service skills and organisational abilities in your application. Use specific examples from your past experiences to demonstrate how you’ve successfully managed similar tasks. We want to see how you can bring value to our team!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Make sure your language is clear and concise, and double-check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ZeroAge
✨Know the Job Inside Out
Before your interview, make sure you thoroughly read the job description and person specification. Understand the key responsibilities and required skills, especially around managing the Electronic Referral System and providing excellent customer service. This will help you tailor your answers to show how you fit the role.
✨Showcase Your Organisational Skills
As an Outpatient Administrator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed appointments or handled multiple tasks simultaneously. This will highlight your capability to stay calm under pressure and maintain a quality service.
✨Practice Your Communication Skills
Since this role involves liaising with patients, relatives, and staff, practice clear and professional communication. You might want to role-play common scenarios with a friend, focusing on how to convey information accurately and politely. This will help you feel more confident during the actual interview.
✨Demonstrate Your Initiative
The job requires using your initiative to develop processes and respond to queries. Think of instances where you've taken the lead on a project or improved a process in a previous role. Be ready to discuss these examples to show that you're proactive and can contribute positively to the team.
