At a Glance
- Tasks: Provide top-notch admin support in a busy outpatient clinic and help schedule appointments.
- Company: Join a leading NHS Treatment Centre dedicated to patient care and innovation.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Other info: Diverse workplace welcoming fresh ideas and striving for better representation.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare administration.
- Qualifications: GCSE education, excellent communication skills, and computer proficiency required.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity within the Fracture Clinic based at the NHS Treatment Centre for Trauma & Orthopaedic Outpatients. The Outpatient Administrator’s core working days are Monday to Friday. The hours will be over 4 days, with shift patterns between 8am–6pm. You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Working as part of the outpatient team, the role will involve providing high quality admin and clerical support. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.
Responsibilities- Provide admin and clerical support within the outpatient team.
- Use initiative to develop processes and ensure the delivery of a quality service.
- Convey verbal and written information accurately; communicate professionally with patients, relatives and staff.
- Call handling and responding to queries within and outside the organisation.
- Maintain confidentiality and handle information in a sensitive and compliant manner.
- Support scheduling of outpatient appointments in accordance with Trust waiting list targets.
- Collaborate with Managers, GP surgeries, patients and hospital staff to deliver a patient-focused service.
- Educated to GCSE standard.
- Excellent communication skills.
- Competent in the use of computer systems including Microsoft packages and Medway PAS.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We are diverse and welcome new ideas to help develop our team in order to deliver world class healthcare. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
The post holder will be required to work within the Nottingham Treatment Centre and take responsibility for administering the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, using judgement and initiative to schedule outpatient appointments in accordance with Trust waiting list targets, and handling associated telephone calls. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary to provide a prompt and quality patient-focused service.
Outpatient Administrator in Nottingham employer: ZeroAge
As a leading employer in Nottingham, the NHS Treatment Centre for Trauma & Orthopaedic Outpatients offers a supportive and dynamic work environment where your contributions directly impact patient care. With a strong commitment to employee development, we provide numerous opportunities for growth and training, ensuring that our staff are equipped with the skills needed to excel. Join us in delivering world-class healthcare while enjoying a collaborative culture that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Administrator in Nottingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ZeroAge.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ZeroAge.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ZeroAge, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatient Administrator in Nottingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ZeroAge.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ZeroAge.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ZeroAge. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ZeroAge. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ZeroAge
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ZeroAge’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
