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- Tasks: Provide top-notch admin support in a busy outpatient clinic and help schedule appointments.
- Company: Join a leading NHS Treatment Centre dedicated to patient care and innovation.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare administration.
- Qualifications: GCSE education, excellent communication skills, and computer proficiency required.
- Other info: Diverse workplace welcoming fresh ideas and striving for better representation.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity within the Fracture Clinic based at the NHS Treatment Centre for Trauma & Orthopaedic Outpatients. The Outpatient Administrator’s core working days are Monday to Friday. The hours will be over 4 days, with shift patterns between 8am–6pm. You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Working as part of the outpatient team, the role will involve providing high quality admin and clerical support. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.
Responsibilities- Provide admin and clerical support within the outpatient team.
- Use initiative to develop processes and ensure the delivery of a quality service.
- Convey verbal and written information accurately; communicate professionally with patients, relatives and staff.
- Call handling and responding to queries within and outside the organisation.
- Maintain confidentiality and handle information in a sensitive and compliant manner.
- Support scheduling of outpatient appointments in accordance with Trust waiting list targets.
- Collaborate with Managers, GP surgeries, patients and hospital staff to deliver a patient-focused service.
- Educated to GCSE standard.
- Excellent communication skills.
- Competent in the use of computer systems including Microsoft packages and Medway PAS.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We are diverse and welcome new ideas to help develop our team in order to deliver world class healthcare. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
The post holder will be required to work within the Nottingham Treatment Centre and take responsibility for administering the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, using judgement and initiative to schedule outpatient appointments in accordance with Trust waiting list targets, and handling associated telephone calls. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary to provide a prompt and quality patient-focused service.
Outpatient Administrator in Nottingham employer: ZeroAge
Contact Detail:
ZeroAge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Administrator in Nottingham
✨Tip Number 1
Get to know the company! Research the NHS Treatment Centre and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, being able to convey information clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or improved processes. Be ready to share these during your interview to demonstrate your initiative.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're serious about the role and helps us keep track of your application easily.
We think you need these skills to ace Outpatient Administrator in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you can provide a first-class service, so share any relevant experiences that demonstrate your ability to communicate professionally with patients and staff.
Be Organised and Detail-Oriented: As an Outpatient Administrator, being organised is key! In your application, mention any past roles where you had to manage multiple tasks or maintain confidentiality. This will show us you're the reliable team player we’re looking for.
Use Clear and Concise Language: When writing your application, make sure to convey your information clearly and accurately. We appreciate straightforward communication, so avoid jargon and keep it professional yet friendly. Remember, we want to understand your skills and experiences easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to navigate!
How to prepare for a job interview at ZeroAge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Outpatient Administrator. Familiarise yourself with the key tasks like handling referrals, scheduling appointments, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled difficult situations or conveyed complex information clearly. Practising these scenarios will help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for an Outpatient Administrator. Come prepared with examples of how you've managed multiple tasks or prioritised workloads in the past. You could even mention any tools or methods you use to stay organised, which will show that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
