Fibroscan Administrator in Nottingham

Working as part of the fibro scan team, the role will involve providing high quality admin and clerical support to community clinics that form a key part of the service. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service. Behaviour consistent with Trust values.

Main Duties of the Job

• Book new and follow‑up appointments for community and GP referred clinics using Careflow PAS or relevant electronic booking systems.
• Deal appropriately with enquiries by telephone, email and in person from staff and the general public, providing advice or referring elsewhere as necessary.
• Manage demand and capacity within the standard operating practice, taking decision to escalations to the Community Liver Co‑ordinator for capacity issues.
• Manage the national Choose and Book system (E‑Referral Service) referrals.
• Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
• Print appointment/procedure confirmation letters and send to patients with relevant information leaflets promptly.
• Notify Community Liver Co‑ordinator or designated person of patients who fail to attend, taking necessary action in line with department and/or Trust policies.
• Use Medway PAS and other IT competently.

Person Specification

Essential

• 5 GCSEs or equivalent at Grade C or above – must include English.
• Administration experience.
• Experience of using Microsoft Office, Outlook and Excel.
• Demonstrates understanding of patient/client confidentiality.
• Can complete letters, forms, reports and tables using computerised technology from information collected.
• Managing enquiries from patients and other clinical staff via telephone and in person.

Desirable

• NVQ level 3 in administration or equivalent ECDL or equivalent.
• Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Careflow and Notis.
• Understanding of Medical Terminology.
• Able to apply NUH Values and Behaviours to own daily work.

Communication & Relationship Skills

• Uses correct grammar and spelling.
• Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally.
• Friendly and professional telephone manner.
• Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust.
• Understanding and helpful to patients and colleagues.
• Excellent written and verbal communication skills.

Analytical and Judgement Skills

• Able to use judgement to make decisions to solve problems/enquiries.
• Uses resources cost effectively.
• Able to support colleagues during periods of absence or to accommodate working patterns.
• Demonstrates enthusiasm and conscientious approach to work; advocates this to others.
• Highly motivated, displays self-confidence, positive thinking and adaptability to innovation.

Planning & Organisational Skills

• Consistently works to high standards.
• Works within given deadlines.
• Ability to plan and organise own time effectively.

Physical Skills

• Frequent use of VDU equipment.
• Frequently sitting at a keyboard.

Other Requirements Specific to the Role

• Ability to work on/off site during core hours of 08:00‑18:00.
• Demonstrates understanding of importance of prompt timekeeping and good attendance in the workplace.
• Remains calm and cooperative under pressure or in difficult or uncertain situations.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.