Matron -Patient Experience and Engagement Nottingham University Hospitals NHS Trust

Leadership Role in Patient Experience and Engagement at NUH

You will be part of the leadership team overseeing the Patient and Engagement Team, including survey management, PALS & Complaints, and Patient Experience. We seek a forward-looking individual who shares our commitment to continuous improvement.

Key Responsibilities:

1. Manage and develop teams, translating strategy into action with NHS experience.
2. Deputise for the Head of Patient Experience and Engagement, supporting statutory, regulatory, and strategic priorities.
3. Support the development and delivery of Patient Experience and Engagement strategies, ensuring compliance with CQC regulations and legal duties.
4. Work across all NUH sites, fostering collaboration with NHS, social care, and voluntary organizations.
5. Lead on monitoring and reporting patient experience data, including surveys and feedback, to inform service improvements.
6. Manage the Patient Experience and Engagement function, including staffing, policies, and training.
7. Lead initiatives to enhance patient-centered care and stakeholder engagement.
8. Support budget management within the service area.

Professional Requirements:

1. Registered healthcare professional with a master\’s degree in a health-related field.
2. Experience in developing and implementing patient experience strategies within the NHS.
3. Strong leadership, strategic planning, and stakeholder engagement skills.

Join NUH to be part of a diverse team dedicated to delivering world-class healthcare, with opportunities for personal and professional growth. We encourage applications from underrepresented groups.

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