At a Glance
- Tasks: Drive customer success by optimising our tech stack and enhancing business processes.
- Company: Join Zero100, a top-rated membership intelligence company transforming supply chains.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and sustainability.
- Why this job: Be part of a mission-driven team making a positive impact on the planet.
- Qualifications: Passion for operational excellence and experience with customer success platforms.
The predicted salary is between 50000 - 60000 £ per year.
Zero100 is a membership‑based intelligence company that connects, informs, and inspires the world’s most influential C‑Level Operations & Supply Chain Officers – and their teams – to unlock the true potential of the AI and Digital Revolution. Our members use Zero100's research and advisory services to shape their supply chain strategies, and they harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonisation initiatives. Headquartered in London, Zero100's members include Nike, Walmart, Unilever, Pfizer, Google, Honeywell, General Motors, and many others.
The Customer Success Operations Manager will be the operational backbone of our Customer Engagement team, responsible for developing the seamless business processes that drive customer success and owning our Customer Success tech stack—primarily our Customer Success Management (CSM) platform, Planhat. The role will sit within the Product team, partnering closely with the Customer Engagement, Research, and Sales teams as well as with our Salesforce CRM Admin.
We are looking for a self‑starter who is passionate about operational excellence and using data to drive positive customer outcomes. You are comfortable adapting within a rapidly changing business environment and working in a highly collaborative setting with a diverse, geographically spread group of stakeholders. Beyond the day job, we are looking for candidates who share our enthusiasm about the potential for Zero100 to have a positive impact on the supply chain profession and (more broadly) the planet.
Key Responsibilities- Platform Ownership & Optimization: Continuously enhance the back‑end structure and front‑end interface of our Planhat customer success management tool. Responsible for platform architecture, custom field management, automation development, and system stability and reliability.
Customer Success Operations Manager (12-month contract) in London employer: Zero100
Zero100 is an exceptional employer, offering a vibrant work culture in the heart of central London, where innovation meets collaboration. As an AI Engineer, you will benefit from unlimited holidays, private healthcare, and a supportive environment that fosters professional growth through hands-on experience with cutting-edge AI technologies. Join a diverse team that values your contributions and encourages you to take ownership of your projects while enjoying custom-designed offices with complimentary breakfasts and snacks.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Manager (12-month contract) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zero100 on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Operations Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Zero100's mission and values. We want to show that we’re not just a fit for the role, but that we genuinely care about their impact on the supply chain profession and the planet.
✨Tip Number 3
Show off our skills with real examples! When discussing our experience with customer success platforms like Planhat, let’s share specific instances where we’ve driven positive outcomes. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Success Operations Manager (12-month contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Operations Manager. Highlight your experience with customer success platforms and operational excellence, as these are key for us at Zero100.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for operational excellence and how you can contribute to our mission. Don’t forget to mention your adaptability in fast-paced environments!
Showcase Relevant Skills:We love data-driven decision-makers! Be sure to highlight any experience you have with tech stacks, especially with tools like Planhat or Salesforce. This will show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zero100
✨Know Your Stuff
Make sure you understand Zero100's mission and how the Customer Success Operations Manager role fits into it. Familiarise yourself with their CSM platform, Planhat, and be ready to discuss how you can optimise it for better customer outcomes.
✨Show Your Passion for Data
Since this role involves using data to drive customer success, come prepared with examples of how you've used data in previous roles. Highlight any specific metrics or outcomes that demonstrate your ability to enhance operational excellence.
✨Be Ready to Collaborate
This position requires working closely with various teams. Think of examples where you've successfully collaborated with diverse stakeholders. Be ready to discuss how you adapt to different working styles and environments.
✨Embrace Change
Zero100 operates in a rapidly changing environment, so show that you're comfortable with change. Share experiences where you've thrived in dynamic situations and how you approach problem-solving when things don't go as planned.
