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- Tasks: Enhance CRM systems and collaborate with teams to streamline processes and improve user experience.
- Company: Join Zero100, a leading intelligence company transforming supply chains for a sustainable future.
- Benefits: Competitive salary, unlimited holidays, private healthcare, and regular team socials.
- Why this job: Make a real impact on businesses and the planet while working with top global brands.
- Qualifications: Salesforce certification and experience in CRM configuration required; passion for innovation is a must.
- Other info: Dynamic office environment in central London with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Relationship Management Administrator
Zero100 is a membership‑based intelligence company that connects, informs, and inspires the world\’s most influential C‑Level Operations & Supply Chain Officers – and their teams – to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100\’s research and advisory services to shape their supply chain strategies. We bring both member and non‑member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives.
Headquartered in London, UK, Zero100\’s members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Volvo Cars, Honeywell, Ecolab, McDonald\’s, and more.
Note that this is a primarily office‑based role (4 days per week).
The CRM Administrator will be responsible for enhancing and refining our CRM architecture across Salesforce and various integrations and ensuring strong adoption across the organization. The role will sit within the Revenue Operations team, partnering closely with the Director of Strategy & Operations, the Chief of Staff, and the Finance, Sales, and Customer Engagement teams.
We are looking for a self‑starter who is passionate about simplifying processes, setting up reliable data sources, and helping businesses deliver value more efficiently. You are comfortable adapting within a rapidly changing business environment and working in a highly collaborative setting with a diverse, geographically spread group of stakeholders. Beyond the day job, we are looking for candidates who share our enthusiasm about the potential for Zero100 to have a positive impact on the supply chain profession and (more broadly) the planet.
Key Responsibilities
- Optimize CRM Architecture and User Experience: Design, maintain, and enhance both the back‑end structure and front‑end interface of Salesforce, Pardot, Planhat, and Gong by configuring objects, fields, page layouts, automations, validation rules, and screen flows to deliver a seamless user experience across all CRM tools.
- Ensure System Stability and Data Integrity: Proactively monitor CRM performance, identify and resolve bugs, and implement testing protocols to maintain data accuracy and system reliability.
- Collaborate with Cross‑Functional Teams: Partner with Finance, Sales, and Customer Engagement stakeholders to translate business requirements into intuitive CRM solutions. Provide recommendations to maximize functionality and efficiency.
- Drive Strategic System Enhancements: Work closely with the Senior Revenue Operations Manager to plan and execute medium‑to‑long‑term CRM projects, including the implementation of new integrations that align with business goals.
- Streamline Processes and Foster Best Practices: Document, refine, and simplify Revenue Operations workflows while promoting data hygiene. Empower partner teams through live training sessions and user guides on effective CRM usage.
- Support User Adoption: Lead onboarding for new CRM users, monitor adoption metrics, and provide day‑to‑day support via an internal ticketing system to address stakeholder needs promptly.
- Manage User Access and Security: Oversee user setup, roles, profiles, permissions, and public groups to ensure secure access.
Requirements
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
- Demonstrated experience configuring and customizing Salesforce and visualizing data through Reports/Dashboards
- A strong interest in GTM systems automation (e.g. Salesforce flows, low‑code tools, and process design)
- Proficiency in managing and prioritizing BAU requests from multiple stakeholders
- Ability to identify risks and benefits of potential CRM configurations and to devise creative solutions to mitigate risks.
- Strong interpersonal skills to collaborate closely with leaders from across the business.
- Ambition to make a long‑lasting positive impact on the business.
- Curiosity, adaptability, and a willingness to learn and experiment in a fast‑paced environment.
Preferred Qualifications
- Experience configuring and enhancing Account Engagement (Pardot), Planhat, and Gong
- Proficiency in other data visualization tools (PowerBI)
- Experience working in a start‑up and/or scale‑up environment
Benefits
- Competitive salary including performance‑based bonus
- Unlimited holidays
- Private healthcare & Life Insurance
- Enhanced Pension
- Enhanced Parental Leave Policy
- Custom designed offices in central London with free breakfasts & snacks
- Regular team socials
Zero100 is Equal Opportunity‑Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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CRM Administrator employer: Zero100
Contact Detail:
Zero100 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Zero100 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a mini-project or presentation that highlights your CRM expertise, especially with Salesforce. This will demonstrate your proactive approach and passion for the role.
✨Tip Number 3
Be ready to adapt! During interviews, share examples of how you've thrived in fast-paced environments. Zero100 values adaptability, so show them you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zero100 community.
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Administrator role. Highlight your experience with Salesforce and any relevant projects that showcase your ability to optimise CRM architecture and user experience.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for simplifying processes and enhancing data integrity. Use it to tell us why you’re excited about the opportunity to make a positive impact at Zero100.
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, emphasise your interpersonal skills and any past experiences where you successfully collaborated with cross-functional teams to achieve common goals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Zero100
✨Know Your CRM Inside Out
Make sure you’re well-versed in Salesforce and any other CRM tools mentioned in the job description. Familiarise yourself with their features, functionalities, and how they can be optimised. This will not only show your technical skills but also your enthusiasm for the role.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various teams, prepare examples of past experiences where you successfully collaborated with cross-functional teams. Highlight how you translated business needs into effective CRM solutions, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles related to CRM systems. Explain how you identified issues, implemented solutions, and ensured data integrity. This will illustrate your proactive approach and ability to adapt in a fast-paced environment.
✨Express Your Passion for Impact
Zero100 is looking for someone who shares their enthusiasm for making a positive impact. Be prepared to talk about why you’re passionate about supply chain management and how you see CRM playing a role in driving efficiency and sustainability in businesses.
