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- Tasks: Engage with tech customers, drive retention, and secure new partnerships.
- Company: Join Zero100, a leader in supply chain innovation and technology.
- Benefits: Enjoy competitive salary, unlimited holidays, and private healthcare.
- Why this job: Make an impact in a diverse community tackling climate change and technology.
- Qualifications: 4-6 years in account management or SaaS sales, strong communication skills.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At Zero100, we’re mobilizing a radically new and diverse community of global operations leaders at the nexus of supply chain, technology, and climate change. Our members are pioneers in their industries; re‑inventing the production, distribution, and consumption of physical goods on behalf of consumers around the world. C-level executives and their teams rely on Zero100’s proprietary digital operations assessments, content, events, and education platform to level‑up the current and future generation of supply chain talent.
With rapidly expanding headquarters in London’s Covent Garden, US offices in NYC, and remote teammates around the world, we’re proud to be backed by leading investors and supported by an impressive customer list including Unilever, Walmart, Google, Toyota, GM, Pfizer, 3M, Nike, and 50+ others.
As an Account Manager at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing Technology Customers, as well as securing new technology customers for future expansion. You will be responsible for managing a portfolio of our Technology Customers, CEOs, CMOs and CROs and their teams across leading Supply Chain technology providers, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings.
Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach, and to win several net new customers.
Key Responsibilities:- Lead the engagement strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long‑term loyalty.
- Own Customer retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
- Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities.
- Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
- Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
- Regularly analyse engagement data, upsell trends and customer feedback to identify risk factors and intervene early to prevent churn and drive growth.
- Act as the voice of the customer internally, sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.
- Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 4-6+ years in a similar role.
- Track record of meeting and exceeding sales goals, including deals to large enterprises at the C-level.
- Experience working with technology providers in Supply Chain / Operations space.
- Experience negotiating contracts with sophisticated procurement teams.
- Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
- Resourcefulness, resilience, and strong oral and written communication skills.
- Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
- Ability to thrive in an ambiguous environment and persevere through challenges.
- Willingness to adapt and flex as the business evolves.
- Competitive salary and commission scheme.
- Unlimited holidays.
- Private healthcare & Life Insurance.
- Enhanced pension.
- Enhanced Parental Leave Policy.
- Custom designed offices in central London with free breakfasts & snacks.
Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.
Account Manager employer: Zero100
Contact Detail:
Zero100 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management. When you get the chance to chat with hiring managers, share specific examples of how you've driven customer engagement and retention in previous roles.
✨Tip Number 3
Research, research, research! Before any interview, dive deep into Zero100’s mission and values. Understand their technology customers and think about how you can align your experience with their needs. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It’s a simple way to keep the conversation going and remind them of your enthusiasm for the role. Plus, it shows you’re proactive—just what they want in an Account Manager!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in enterprise subscription sales and how it aligns with Zero100’s mission. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Include specific examples of how you've met or exceeded sales goals, especially with C-level executives. This will help us see your potential impact at Zero100.
Be Authentic: Let your personality shine through in your application. We’re looking for someone with an entrepreneurial spirit and a solutions mindset, so don’t be afraid to show us who you are and how you think!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Zero100
✨Know Your Stuff
Before the interview, dive deep into Zero100's mission and values. Understand their approach to supply chain technology and climate change. This will help you connect your experience as an Account Manager with their goals, showing that you're not just a fit for the role but also passionate about what they do.
✨Build Relationships
As an Account Manager, relationship-building is key. Prepare examples of how you've successfully developed trust with C-level executives in previous roles. Highlight your ability to engage and retain clients, as this will resonate well with Zero100’s focus on customer engagement and loyalty.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in account management and how you overcame them. Zero100 values resourcefulness and resilience, so share stories that demonstrate your solutions mindset and ability to thrive in ambiguous situations.
✨Engage with Data
Familiarise yourself with how to analyse engagement data and customer feedback. Be prepared to discuss how you've used data to drive growth and prevent churn in past roles. This aligns perfectly with Zero100’s emphasis on using insights to enhance customer experiences.
