Learning & Development Coordinator in Camden Town

The Role

As a Learning and Development Coordinator, you will work within the People, Talent & Culture Team to lead employee learning and development across ZTP. You will work cross-functionally to understand ZTP's learning needs before designing and delivering corresponding development programs in a multitude of learning formats, including a mentor program.

Additionally, you will be responsible for Performance Management, which monitors past performance, but also couples that with Performance Development, which focuses on ongoing and future performance.

Outcomes

• Design and deliver a effective learning program, developed from the baseline existing program.
• Develop and operate a clear needs assessment and reporting structure to monitor success.
• Foster a culture of coaching and learning within ZTP to drive engagement from all stakeholders.
• Continuously drive learning & development within ZTP, enabling us to achieve our goals and objectives.
• Handle unexpected L&D situations to the benefit of the company's outcomes and values.
• Enable the success of all ZTP employees.

Main Duties and Responsibilities

Learning Program Facilitation, Design & Delivery

• Develop, implement, and deliver engaging learning programs, workshops, and training sessions (both online and in-person).
• Collaborate with department heads to identify training needs and create tailored learning solutions.
• Support the design of e-learning modules, using Learning Management Systems (LMS) and other digital tools.
• Facilitate and at times deliver leadership development training.

Needs Assessment & Analysis

• Conduct training needs assessments (TNA) to identify skill gaps and development opportunities across the organization.
• Analyse employee performance data and feedback to evaluate the effectiveness of learning initiatives.

Content Creation & Management

• Create training materials, including presentations, guides, and job aids.
• Maintain an up-to-date library of learning resources and ensure content is relevant and accessible.

Stakeholder Engagement

• Partner with internal stakeholders (HR, department heads, senior leaders) to align L&D initiatives with business goals.
• Serve as a point of contact for employees seeking development opportunities.
• Design and create mentoring and coaching programs that support and contribute to employee growth and fulfilment.
• Provide coaching and mentoring to individual employees.

Evaluation & Reporting

• Measure the impact of training programs using surveys, assessments, and feedback mechanisms.
• Prepare regular reports on training activities, participation rates, and ROI for senior management.
• Use data to make recommendations about alterations to the L&D approach that may deliver greater results.
• Collaborate and work cross functionally with all departments and teams across ZTP to build and maintain meaningful relationships.

Continuous Improvement

• Stay up to date with L&D best practices, industry trends, and new learning technologies.
• Recommend innovative learning solutions to drive a culture of continuous improvement and lifelong learning.
• Influence and develop leaders to promote a performance culture through effective utilization of tools such as Talent Planning, including Career Planning Partnership and Performance Reviews.

Strategy, Vision, Objectives & Operations

• Ensure the ZTP's culture and brand are visible and consistent in training and development services.
• Conduct a skills and capability assessment/building a skills and capabilities portfolio for the Company.
• Develop a coaching culture across ZTP.

Essential Knowledge Requirements

• Career Development & Progression
• Talent Trends & Labour Markets
• Expertise in high potential development
• Aligning business strategy with the organisational, departmental and employee training and development needs
• Managing the development and implementing a professional growth programs

Desirable Knowledge Requirements

• Energy Industry Knowledge

Essential Skills & Abilities

• Proactive and think outside the box
• Good presentation skills
• Excellent verbal and written communication skills
• Excellent listening and reflective skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Excellent organizational skills, attention to detail and time management
• Problem solving and using initiative to solve any issues
• Works well under pressure
• Critical thinking and problem-solving
• Strategic thinking
• Active listening and reflective skills
• Curious
• Attention to detail
• Excellent communication and influencing skills
• Build and manage interpersonal relationships at all levels
• Flexible
• Strong team player
• Collaborative
• Build meaningful and rewarding relationships
• Seek to understand and a good listener
• Emotional intelligence

Essential Experience Requirements

• 3+ years experience in roles responsible for high potential development, leadership development, senior level group facilitation, organisational development or related areas

Desirable Education & Qualification Requirements

• L&D Qualifications CIPD Level 3 & 5
• Bachelor's degree in Organisational Development, Human Resources or related field
• Equivalent combination of education and related experience

Other Characteristics

• Willingness to accept other duties as assigned
• Ability to travel and to work overtime as needed
• Must be able to work with sensitive and highly confidential informatio

Personal Qualities

• Personal style that is in line with the ZTP culture, values and behaviours
• Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business
• Structured problem solving, analysis & methodical mindset
• Self-motivated individual with initiative to prioritize workloads and tasks
• Commercial awareness
• Patient
• Creative
• Positive attitude to continuously improve
• Manage multiple projects at the same time
• High degree of independent judgment
• Resilience and adaptable to change
• Positive attitude

ZTP Company Benefits

• Competitive Compensation Package
• 25 Days Annual Leave plus Bank Holidays
• Vision Reimbursement
• EAP with Health Assured
• Flu Vaccine Reimbursement
• Pension
• Family Friendly Policies
• Remote Working
• Flexible Working Options
• We Work Office Membership
• Quarterly Team Get Togethers
• Recognition Scheme
• Referral Scheme
• 1 Day Paid for Volunteering to Support Local Community
• Home Office Set Up
• Travel Expenses Reimbursed by ZTP

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