At a Glance
- Tasks: Lead a team of engineers while providing hands-on service and repair at customer sites.
- Company: Established precision engineering firm known for quality and innovation.
- Benefits: Company van, competitive salary, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by leading a skilled team and enhancing customer satisfaction.
- Qualifications: Extensive electrical/electromechanical experience and proven leadership skills required.
The predicted salary is between 36839 - 40000 £ per year.
We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.
This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service.
The Role
As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire.
Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically
- Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time
- Provide technical guidance and day-to-day leadership to the team
- Act as a senior point of contact for customers, handling queries and resolving issues professionally
- Support commercial activities, including pricing of labour and spare parts
- Assess warranty claims and make balanced, informed decisions
- Contribute to the growth and profitability of service contracts
- Ensure all work meets industry standards and aligns with relevant accreditation requirements
- Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates
About You
- Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work
- Proven experience as a service or field engineer, with additional leadership or coordination responsibility
- Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required
- Strong technical capability with the ability to lead by example in a hands-on, on the road environment
- Confident communicator, able to engage effectively with both customers and team members
- Commercially aware, with the ability to balance customer satisfaction and business needs
- Resilient and solution-focused, particularly in challenging situations
- Familiarity with UKAS accreditation requirements is important
What’s on Offer
- Opportunity to lead a skilled and supportive team of 7 engineers
- A varied, hands-on role combining fieldwork with team coordination
- Company van provided for business use
- A business that values quality, professionalism, and continuous improvement
If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application.
Lead Service Engineer/Service Manager in Wickford employer: Zero Surplus
Zero Surplus is an excellent employer that fosters a dynamic and supportive work culture in South Woodham Ferrers, where employees are encouraged to grow and develop their skills in the electrical products sector. With a focus on teamwork and customer satisfaction, we offer competitive benefits and opportunities for career advancement, making it a rewarding place for motivated sales professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Engineer/Service Manager in Wickford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Lead Service Engineer/Service Manager role you’re after at Zero Surplus.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Zero Surplus a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Zero Surplus.
✨Apply Through Company Websites
When you spot a role like Lead Service Engineer/Service Manager at Zero Surplus, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Lead Service Engineer/Service Manager in Wickford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Lead Service Engineer/Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Zero Surplus a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Zero Surplus specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Zero Surplus
✨Brush Up on Core Engineering Principles
Before heading into the interview with Zero Surplus, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Zero Surplus want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
