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For Companies At a Glance
- Tasks: Install, maintain, and repair MFDs and print equipment across Central London.
- Company: Join a customer-focused business delivering top-notch MFD technology.
- Benefits: Competitive salary, performance bonus, company laptop, and ongoing training.
- Why this job: Make a real impact while working in a supportive, close-knit team environment.
- Qualifications: Experience in the MFD/print industry and strong customer service skills required.
- Other info: Clear progression opportunities and a dynamic work environment await you.
The predicted salary is between 35000 - 40000 £ per year.
An established and growing provider of managed print and document solutions is looking to appoint a Field Service Engineer to support clients across Central London. This is an excellent opportunity to join a customer-focused business delivering industry-leading MFD technology, with a strong emphasis on service quality and long-term client relationships.
The Role
You will be responsible for the installation, maintenance and repair of MFDs and print equipment across your assigned region, ensuring a high standard of service delivery at all times.
Key responsibilities include:
- Installing, servicing and maintaining MFDs, printers and associated software
- Diagnosing and repairing faults both on-site and remotely
- Carrying out routine maintenance and preventative servicing
- Managing service calls efficiently in line with agreed SLAs
- Providing technical support and basic user training to customers
- Maintaining accurate service records and documentation
- Building strong client relationships and representing the business professionally
The Ideal Candidate
The ideal candidate will have experience working within the MFD / print industry and be confident operating in a customer-facing field role.
You will ideally have:
- Proven experience as a Field Service Engineer within the MFD / print sector
- Strong working knowledge of Ricoh devices (essential)
- Experience with PaperCut or similar print management software (desirable, training can be provided)
- Excellent fault-finding and diagnostic skills
- Good IT and networking knowledge (TCP/IP, scanning, print drivers)
- Strong communication and customer service skills
- A full UK driving licence
The Opportunity
- Central London walking role (Zone 1-6 travel covered)
- Competitive salary of £35,000-£40,000 plus performance-related bonus
- Company laptop, mobile phone and tools provided
- Ongoing training and manufacturer certifications
- Clear progression opportunities within a growing business
- Supportive, close-knit team environment
- NEST pension scheme
- Progressive holiday allowance
Field Service Engineer - Ricoh MFD / Print (Walking Role) in West End employer: Zero Surplus
Contact Detail:
Zero Surplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Ricoh MFD / Print (Walking Role) in West End
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MFD and print industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Field Service Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Ricoh devices and any troubleshooting you've done. Real-life examples can really make you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for Field Service Engineers and how you can demonstrate your customer service skills. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a leg up. Plus, it shows you're serious about joining a company that values service quality and client relationships.
We think you need these skills to ace Field Service Engineer - Ricoh MFD / Print (Walking Role) in West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MFDs and print technology. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how you can contribute to our customer-focused approach. Keep it friendly and professional!
Show Off Your Technical Skills: Since this role involves diagnosing and repairing faults, make sure to mention your technical know-how, especially with Ricoh devices and any print management software. We love seeing those skills front and centre!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Zero Surplus
✨Know Your Ricoh Gear
Make sure you brush up on your knowledge of Ricoh devices before the interview. Familiarise yourself with their features, common issues, and troubleshooting techniques. This will show that you're not just a candidate, but someone who genuinely understands the technology you'll be working with.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully handled client interactions in the past. Think about times when you resolved issues or built strong relationships. This will highlight your ability to represent the company professionally and maintain service quality.
✨Practice Fault Diagnosis Scenarios
Expect to be tested on your fault-finding skills during the interview. Prepare by going through common faults with MFDs and printers, and think about how you would approach diagnosing and fixing them. Being able to articulate your thought process will impress the interviewers.
✨Show Enthusiasm for Continuous Learning
This position offers ongoing training and progression opportunities, so express your eagerness to learn and grow within the company. Mention any relevant certifications or training you've completed, and be open about your willingness to learn new software like PaperCut.