At a Glance
- Tasks: Provide top-notch IT support, both remotely and on-site, resolving complex technical issues.
- Company: Join a leading Microsoft IT Support company with a friendly, team-oriented culture.
- Benefits: Enjoy flexible hybrid work, competitive salary, and opportunities for career growth.
- Other info: Regular social meet-ups and a supportive team to help you grow your career.
- Why this job: Make a real impact while learning from experienced professionals in a relaxed environment.
- Qualifications: Must be Microsoft Certified, have problem-solving skills, and a friendly attitude.
The predicted salary is between 35000 - 45000 £ per year.
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from Cambridge, for a company that genuinely makes you feel part of the team?
If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation.
Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.
As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and provide expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. You will also have a can-do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business.
You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition, you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed.
If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving.
This is a Monday to Friday position, normal office working hours with regular social meet ups. The company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.
If this sounds good please send us your CV today.
Remote IT Support Specialist - 3rd Line/Field Engineer in Southampton employer: Zero Surplus
Zero Surplus is an excellent employer that fosters a dynamic and supportive work culture in South Woodham Ferrers, where employees are encouraged to grow and develop their skills in the electrical products sector. With a focus on teamwork and customer satisfaction, we offer competitive benefits and opportunities for career advancement, making it a rewarding place for motivated sales professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Support Specialist - 3rd Line/Field Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Bring examples of how you've tackled complex issues in the past—this will make you stand out!
✨Tip Number 3
Be proactive! If you see a company you like, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, the best opportunities come from being bold!
✨Tip Number 4
Keep learning! Stay updated with the latest Microsoft technologies and IT trends. This not only boosts your confidence but also shows potential employers that you're committed to growing in your field.
We think you need these skills to ace Remote IT Support Specialist - 3rd Line/Field Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your Microsoft certifications and any relevant IT support experience, especially in both virtual and on-site settings.
Show Your Personality:We want to see your friendly, can-do attitude shine through! Use your cover letter to express why you’re excited about this role and how you can contribute to the team’s success.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. We appreciate clarity as much as technical skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Zero Surplus
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft IT skills and be ready to discuss specific technologies you've worked with. Be prepared to share examples of complex issues you've resolved, as this will showcase your expertise and problem-solving abilities.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, practice how you'll convey your friendly, can-do attitude. Think of scenarios where you've provided excellent customer service and be ready to share those stories during the interview.
✨Demonstrate Your Flexibility
Highlight your willingness to adapt between remote support and on-site work. Share experiences where you've successfully transitioned between different types of support, showing that you're comfortable in both environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and opportunities for progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
