At a Glance
- Tasks: Provide top-notch IT support, both remotely and on-site, resolving complex technical issues.
- Company: Join a leading Microsoft IT Support company with a friendly, team-oriented culture.
- Benefits: Enjoy flexible hybrid work, competitive salary, and opportunities for career growth.
- Other info: Regular social meet-ups and a supportive team to help you thrive.
- Why this job: Make a real impact while learning from experienced professionals in a relaxed environment.
- Qualifications: Microsoft Certified with strong problem-solving skills and a friendly attitude.
The predicted salary is between 35000 - 45000 £ per year.
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from Cambridge, for a company that genuinely makes you feel part of the team?
If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation.
Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.
As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and provide expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. You will also have a can-do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business.
You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition, you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed.
If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving.
This is a Monday to Friday position, normal office working hours with regular social meet ups. The company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.
If this sounds good please send us your CV today.
Remote IT Support Specialist - 3rd Line/Field Engineer in Portsmouth employer: Zero Surplus
Join a leading Microsoft IT Support company in Cambridge that values its employees and fosters a supportive work culture. With a flexible hybrid working arrangement, opportunities for career progression, and a team of experienced professionals who prioritise collaboration and humour, this role offers a unique chance to grow your skills in both virtual and on-site support. Enjoy a welcoming environment where your contributions are recognised and you can thrive in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Support Specialist - 3rd Line/Field Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Bring up specific examples of how you've tackled complex issues in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you on our website, don’t hesitate to apply. Tailor your approach to highlight your experience with both remote and on-site support, as that's what they're looking for.
✨Tip Number 4
Stay positive and keep learning! The IT field is always evolving, so show your enthusiasm for ongoing education. Mention any recent certifications or training you've completed to impress potential employers.
We think you need these skills to ace Remote IT Support Specialist - 3rd Line/Field Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Specialist. Highlight your experience with Microsoft IT support and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills:Don’t forget to showcase your friendly, can-do attitude in your application. We value great customer service and teamwork, so let us know how you’ve excelled in these areas in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This helps us see your qualifications quickly!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zero Surplus
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft IT skills, especially those relevant to 3rd line support. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them. This will show your confidence and capability in handling complex problems.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, practice how you communicate your ideas clearly and friendly. Think of examples where you've provided excellent customer service or helped a colleague troubleshoot an issue. A can-do attitude goes a long way!
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Since they pride themselves on a relaxed atmosphere and team spirit, think about how you can fit into that culture. Prepare to share how you can contribute to their positive working environment.
✨Prepare for On-Site Scenarios
Since the role includes on-site support, be ready to discuss how you would handle various scenarios in the field. Consider potential challenges you might face when installing or troubleshooting hardware and how you would resolve them. This shows you're proactive and ready for the job!
