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- Tasks: Join our team as an Operations Assistant, ensuring smooth order fulfilment and customer satisfaction.
- Company: Be part of a fast-growing ecommerce business known for creativity and community support.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and team events.
- Why this job: This role offers hands-on experience in a dynamic setting, perfect for those passionate about customer service.
- Qualifications: We're looking for outgoing individuals with strong admin skills and a knack for communication.
- Other info: Position based onsite in Luton; ideal for those seeking a collaborative and supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Operations Assistant We\’re delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years! They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community). Reporting to the Operations Manager, we\’re looking for a proactive and highly organised Operations Assistant to help keep everything running smoothly behind the scenes. You\’ll be at the heart of our office, production, and dispatch operations – playing a key role in ensuring our customers receive their orders on time and with care. Key Responsibilities: Prepare daily pick and pack sheets for order fulfilment Monitor customer orders via multiple ecommerce marketplaces Book and print shipping labels using our postal providers Handle customer enquiries via email, phone and social media Liaise with suppliers and order supplies for production and dispatch Track and update stock levels across our website and marketplaces Help plan and coordinate small team events and socialsWe think you\’ll be a great fit if you: Are chatty, outgoing, happy to talk with customers Strong customer service skills, high level of patience and empathy A strong administrator, high attention to detail Are confident using (and learning) new systems – MRP experience is a bonus Communicate clearly and professionally, both in writing and over the phone Are a team player who\’s also comfortable working independently Due to the nature of the role, the position is based onsite at their new facility in Luton. This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none. Zero Surplus is one of the UK\’s premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus\’ Privacy Policy
Operations & Customer Service Executive - Online Retailer employer: Zero Surplus
Contact Detail:
Zero Surplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Service Executive - Online Retailer
✨Tip Number 1
Familiarise yourself with the company's products and ethos. Understanding their commitment to creativity and customer service will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via different channels like email and social media. Practising common scenarios can prepare you for real-life situations you might face in the role.
✨Tip Number 3
Get comfortable with using various ecommerce platforms and MRP systems. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Operations & Customer Service Executive - Online Retailer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Emphasise skills like organisation, attention to detail, and any previous roles that involved customer interaction or order fulfilment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your ability to handle customer enquiries or your experience with ecommerce platforms.
Showcase Your Communication Skills: Since the role requires clear communication, ensure your application reflects this. Use professional language and structure your documents well. Consider including examples of how you've effectively communicated with customers in the past.
Follow Application Instructions: Pay close attention to the application instructions provided by the company. Ensure you submit your CV in Microsoft Word format and include any additional information they request, such as your current location and salary expectations.
How to prepare for a job interview at Zero Surplus
✨Show Your Customer Service Skills
Since the role involves handling customer enquiries, be prepared to discuss your previous experiences in customer service. Share specific examples where you demonstrated patience and empathy, as these qualities are crucial for this position.
✨Demonstrate Organisational Skills
The job requires a high level of organisation. Be ready to talk about how you manage tasks and prioritise your workload. You might want to mention any tools or systems you use to stay organised, especially if you have experience with MRP systems.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You could even prepare a few questions to ask during the interview to showcase your communication skills.
✨Be a Team Player
This position requires collaboration with others, so highlight your ability to work well in a team. Share examples of past experiences where you contributed to team success or helped coordinate events, as this aligns with the responsibilities of the role.
