At a Glance
- Tasks: Coordinate customer orders and ensure seamless delivery in a dynamic international environment.
- Company: Join a thriving international business known for its innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, generous leave, wellness days, and fun office socials.
- Other info: Full-time role in Watford with excellent growth opportunities.
- Why this job: Be a key player in customer satisfaction and logistics while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 29000 £ per year.
We are currently recruiting for an exciting opportunity as an Operations Co-Ordinator to join a growing and dynamic team based in Watford, Hertfordshire.
This role offers the chance to play a key part in a thriving international business, supporting the full lifecycle of customer order fulfilment, from initial enquiries and order updates through to delivery coordination and issue resolution.
The client is renowned for delivering end-to-end procurement, supply chain management, logistics and financial solutions to businesses operating across the mining and energy industries, supported by a global network of suppliers and service providers.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
You will work closely with internal departments and external partners to ensure customers receive a seamless and professional service throughout the order process.
Acting as a key point of contact for customers, you will provide regular updates, manage expectations and coordinate with the wider Operations, Accounts and Warehouse teams to ensure goods are delivered on time and in full.
You will also liaise with third-party logistics providers to arrange transport, packaging, inspections and other services in line with customer requirements.
This role is ideal for someone who is customer-focused, proactive and keen to develop within a busy international operations environment.
You will be responsible for monitoring customer orders, providing accurate updates, preparing invoices and supporting documentation, and coordinating domestic and international logistics.
A key part of the role will involve investigating and resolving discrepancies raised by customers or internal teams, maintaining accurate order records and escalating issues where necessary to ensure a swift resolution.
Going above and beyond for customers will be essential, so excellent communication skills, attention to detail and a professional, solutions-focused approach are paramount.
Previous experience in customer service, order processing, account management or operations administration would be beneficial, while knowledge of logistics or CRM systems would be an advantage.
This is a full-time, office-based position in Watford, Hertfordshire, working Monday to Friday, 8:30am-5:00pm.
The role offers a salary of £26,000 - £29,000 per annum, dependent on experience, plus a generous monthly bonus scheme following successful completion of probation. xsabvtc Additional benefits include 20 days' annual leave, increasing with service to 25 days, five personal days, a wellness day, your birthday off, group life assurance, a pension scheme, subsidised on-site meals, paid sick days and regular office socials.
If this role sounds like something of interest, we would love to hear from you...
Operations Co-Ordinator employer: Zero Surplus
Join a vibrant and innovative team as an Operations Co-Ordinator in Hertfordshire, where you'll play a pivotal role in the seamless delivery of goods and services. Our company is dedicated to fostering a supportive work culture that prioritises employee growth, offering competitive salaries and an attractive bonus scheme post-probation. With a global presence and a commitment to excellence, we provide our employees with unique opportunities to thrive in a dynamic operations environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Co-Ordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zero Surplus and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zero Surplus!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zero Surplus keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Co-Ordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zero Surplus:This is your chance to really connect with the team at Zero Surplus. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zero Surplus
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zero Surplus.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zero Surplus that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zero Surplus. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
