Operations/Client Administrator

Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail?

If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge.This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.

You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling.

We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.

Key Duties

• Account Management of key business accounts – First line contact for key business accounts, ensuring customer success and efficient scheduling of support.
• Lead for PSA Tool – You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.
• Resource Scheduling & PA Duties – Take responsibility for some email responses for SLT, ensuring important requests/requirements are handled efficiently.
• Mainline – Be a key contact for handling mainline enquiries, taking some pressure off the technical team, and ensuring calls are routed and handled with priority.
• Project Management – Take a project management role for new operations/technical changes internally.

Key Experience

• Minimum 2 years' experience in an administrative/operational position
• Great interpersonal skills, both internally and externally
• Technical understanding and ability (We need somebody who isn't scared of software, and has a keen interest in learning and championing it across the business)
• Highly organised, with a strong attention to detail
• Excellent phone manner

This is a Monday to Friday position, normal office working hours (Office based to bed in but quickly moving to a hybrid set up if required) with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.