At a Glance
- Tasks: Lead and support a team of service engineers while ensuring exceptional customer service.
- Company: Well-established precision engineering organisation known for quality and innovation.
- Benefits: Opportunity to lead a skilled team in a supportive environment with a focus on continuous improvement.
- Other info: Join a company that values professionalism and offers growth opportunities.
- Why this job: Combine leadership with hands-on technical work in a customer-focused role.
- Qualifications: Proven experience in service engineering with leadership skills and strong technical capability.
The predicted salary is between 52500 - 52500 £ per year.
We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.
This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.
The Role
As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Lead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadership
- Carry out hands-on service, repair, and validation/calibration work alongside the team
- Act as a senior point of contact for customers, handling queries and resolving issues professionally
- Support commercial activities, including pricing of labour and spare parts
- Assess warranty claims and make balanced, informed decisions
- Contribute to the growth and profitability of service contracts
- Ensure all work meets industry standards and aligns with relevant accreditation requirements
- Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates
About You
- Proven experience as a service or field engineer, with additional leadership or management responsibility
- Strong technical capability with the ability to lead by example in a hands-on environment
- Confident communicator, able to engage effectively with both customers and team members
- Commercially aware, with the ability to balance customer satisfaction and business needs
- Resilient and solution-focused, particularly in challenging situations
- Familiarity with UKAS accreditation requirements
What's on Offer
- Opportunity to lead a skilled and supportive team
- A varied role combining leadership and hands-on technical work
- A business that values quality, professionalism, and continuous improvement
If you are a technically strong leader who thrives in a customer-focused environment, we would welcome your application.
Engineering Service Manager in Essex employer: Zero Surplus
Zero Surplus is an excellent employer that fosters a dynamic and supportive work culture in South Woodham Ferrers, where employees are encouraged to grow and develop their skills in the electrical products sector. With a focus on teamwork and customer satisfaction, we offer competitive benefits and opportunities for career advancement, making it a rewarding place for motivated sales professionals to thrive.
