At a Glance
- Tasks: Provide top-notch IT support, both remotely and on-site, resolving complex technical issues.
- Company: Join a leading Microsoft IT Support company with a friendly, team-oriented culture.
- Benefits: Enjoy flexible hybrid work, competitive salary, and opportunities for career growth.
- Other info: Regular social meet-ups and a supportive team to help you grow your career.
- Why this job: Make a real impact while learning from experienced professionals in a relaxed environment.
- Qualifications: Must be Microsoft Certified, have problem-solving skills, and a friendly attitude.
The predicted salary is between 35000 - 45000 £ per year.
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from Cambridge, for a company that genuinely makes you feel part of the team?
We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.
As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and provide expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. You will also help out with 1st and 2nd tickets where needed to support the needs of the business.
You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition, you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role.
In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups. The company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.
If this sounds good please send us your CV today.
Remote IT Support Specialist - 3rd Line/Field Engineer in Derby employer: Zero Surplus
Join a leading Microsoft IT Support company in Cambridge that values its employees and fosters a supportive work culture. With a flexible hybrid working arrangement, opportunities for career progression, and a team of experienced professionals who prioritise collaboration and humour, this role offers a unique chance to grow your skills in both virtual and on-site support. Enjoy a welcoming environment where your contributions are recognised and you can thrive in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Support Specialist - 3rd Line/Field Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your problem-solving abilities. Bring examples of past challenges you've tackled, especially those that highlight your Microsoft expertise.
✨Tip Number 3
Be proactive! If you see a role that excites you on our website, don’t hesitate to apply. Tailor your approach to show how your experience aligns with the job description, and let your personality shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote IT Support Specialist - 3rd Line/Field Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your Microsoft certifications and any relevant IT support experience, especially in both virtual and on-site settings.
Show Your Personality:We want to see your friendly, can-do attitude shine through! Use your cover letter to express why you’re excited about this role and how you can contribute to the team’s success.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. We appreciate clarity as much as technical skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Zero Surplus
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft IT knowledge, especially around the tools and technologies mentioned in the job description. Be ready to discuss specific scenarios where you've resolved complex technical issues, as this will show your expertise and confidence.
✨Show Off Your People Skills
Since this role requires a friendly, can-do attitude, think of examples where you've provided excellent customer service or worked well under pressure. Practise how you would explain technical concepts to non-technical clients, as this will demonstrate your ability to communicate effectively.
✨Prepare for On-Site Scenarios
Since you'll be doing both remote and on-site support, prepare for questions about how you'd handle on-site installations or troubleshooting. Consider potential challenges you might face and how you would overcome them, as this shows you're proactive and ready for the fieldwork aspect of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or opportunities for progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
