At a Glance
- Tasks: Handle customer enquiries, resolve queries, and manage case progress in a fast-paced environment.
- Company: Join a supportive team in a growing property-focused call centre.
- Benefits: Competitive salary, career development opportunities, and a dynamic work atmosphere.
- Other info: Great opportunity for personal growth and teamwork in a vibrant setting.
- Why this job: Make a real difference by helping customers and building positive relationships every day.
- Qualifications: Previous customer service or call centre experience is a plus.
The predicted salary is between 25185 - 28500 £ per year.
Do you enjoy speaking with people and building positive relationships?
Are you confident handling customer enquiries and finding solutions?
Do you thrive in a fast-paced environment where no two days are the same?
If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire.
This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service.
Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your care...
