At a Glance
- Tasks: Drive occupancy and enhance resident experiences through relationship building and community engagement.
- Company: Established care provider focused on exceptional customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a passionate team dedicated to creating a welcoming care environment.
- Why this job: Make a real difference in people's lives while developing your career in a rewarding field.
- Qualifications: Experience in sales, customer relations, and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Are you a people-focused sales and relationship professional with a passion for delivering exceptional customer experiences?
We re recruiting for an experienced Customer Relations Manager to join a well-established care provider and play a pivotal role in driving occupancy, community engagement and resident experience within a welcoming care environment.
This is an exciting opportunity for someone who thrives on building relationships, creating strong local partnerships and making a genuine difference to residents and their families during an important stage of life.
The Role You ll take ownership of all sales and marketing activity for the home, ensuring occupancy and revenue targets are achieved while maintaining an outstanding experience for prospective residents and their loved ones.
Working closely with the leadership team, you ll be responsible for: Managing enquiries and guiding families through the admissions process Building strong relationships within the local community and healthcare sector Coordinating events, PR activity and social media presence Driving occupancy and private funding growth Supporting seamless move-ins and excellent customer journeys Developing local marketing initiatives and outreach campaigns Monitoring competitor activity and market trends This is a highly visible role suited to someone who is confident, proactive and passionate about customer service and business development.
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Customer Relations Manager employer: Zero Surplus
Zero Surplus is an excellent employer that fosters a dynamic and supportive work culture in South Woodham Ferrers, where employees are encouraged to grow and develop their skills in the electrical products sector. With a focus on teamwork and customer satisfaction, we offer competitive benefits and opportunities for career advancement, making it a rewarding place for motivated sales professionals to thrive.
