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- Tasks: Manage key accounts, implement a new PSA tool, and support senior staff with scheduling.
- Company: Join a leading IT consultancy in central Cambridge with a relaxed and welcoming culture.
- Benefits: Enjoy a hybrid work setup, regular social meet-ups, and opportunities for career progression.
- Why this job: This role offers growth potential in account/project management within a supportive team of IT professionals.
- Qualifications: Minimum 2 years in an administrative role, strong interpersonal skills, and a tech-savvy mindset.
- Other info: Office-based initially, transitioning to hybrid; great for those who thrive in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail? If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge. This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.
You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling. We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.
Key Duties- Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.
- Lead for PSA Tool - You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.
- Resource Scheduling & PA Duties - Take responsibility for some email responses for SLT, ensuring important requests/requirements are handled efficiently.
- Mainline - Be a key contact for handling mainline enquiries, taking some pressure off the technical team, and ensuring calls are routed and handled with priority.
- Project Management - Take a project management role for new operations/technical changes internally.
- Minimum 2 years' experience in an administrative/operational position.
- Great interpersonal skills, both internally and externally.
- Technical understanding and ability (We need somebody who isn't scared of software, and has a keen interest in learning and championing it across the business).
- Highly organised, with a strong attention to detail.
- Excellent phone manner.
This is a Monday to Friday position, normal office working hours (Office based to bed in but quickly moving to a hybrid set up if required) with regular social meet ups. The company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.
Account & Operations Manager - IT Consultancy employer: Zero Surplus
Contact Detail:
Zero Surplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account & Operations Manager - IT Consultancy
✨Tip Number 1
Familiarise yourself with the PSA Tool mentioned in the job description. Research its features and benefits, and think about how you can leverage it to improve operations. This will show your proactive approach and technical understanding during any discussions.
✨Tip Number 2
Brush up on your account management skills by reviewing best practices in customer success. Be prepared to discuss how you would handle key business accounts and ensure customer satisfaction, as this is a crucial part of the role.
✨Tip Number 3
Network with professionals in the IT consultancy field. Attend relevant events or join online forums to connect with others who may have insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your organisational skills and attention to detail. Think of specific situations where you successfully managed multiple tasks or projects, as these will be valuable to highlight during interviews.
We think you need these skills to ace Account & Operations Manager - IT Consultancy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative and operational roles. Emphasise your technical skills and any relevant software you have worked with, especially if you have experience with PSA tools.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operations and customer success. Mention specific examples of how you've successfully managed accounts or implemented new tools in previous roles to demonstrate your fit for the position.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Highlight Organisational Skills: Given the emphasis on organisation and attention to detail, provide examples in your application that showcase your ability to manage multiple tasks efficiently. This could include project management experiences or instances where you successfully scheduled resources or managed diaries.
How to prepare for a job interview at Zero Surplus
✨Showcase Your Technical Savvy
Make sure to highlight your technical skills during the interview. Be prepared to discuss any relevant software or tools you've used in previous roles, especially if they relate to PSA tools or similar systems.
✨Demonstrate Strong Communication Skills
Since this role involves being a key contact for customers, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully managed client relationships or resolved issues.
✨Emphasise Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks. Share specific strategies or tools you use to stay organised, especially in fast-paced environments.
✨Express Your Passion for Operations
Convey your enthusiasm for operational roles and how you enjoy improving processes. Discuss any past experiences where you contributed to operational efficiency or implemented new systems.
