At a Glance
- Tasks: Engage with customers, provide technical support, and drive sales growth.
- Company: Join a well-established business in the electrical products sector.
- Benefits: Full-time role with competitive salary and career development opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Combine your passion for sales and tech while building lasting customer relationships.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: South Woodham Ferrers, Essex
Job Type: Full-time, Permanent
Hours: Monday to Friday, 9:00am – 5:30pm
About the Role
We’re delighted to be working on an exciting opportunity for an enthusiastic and proactive Internal Sales Executive to join a well-established and growing business within the electrical products sector. This is an excellent opportunity for someone who enjoys building customer relationships, providing technical sales support and identifying new business opportunities. Working closely with the wider sales and technical teams, you'll play a key role in delivering outstanding customer service while helping to drive business growth.
Key Responsibilities
- Respond to customer enquiries via telephone, email and online channels.
- Prepare, issue and follow up quotations to maximise sales opportunities.
- Identify opportunities to upsell and cross-sell products and solutions.
- Build relationships with existing customers while proactively developing new business opportunities.
- Support external sales colleagues by qualifying leads and identifying project opportunities.
- Maintain an active sales pipeline and update CRM records accurately.
- Work towards agreed sales and margin targets.
Technical Sales Support
- Develop a strong understanding of the company's products and applications.
- Provide customers with product recommendations and technical advice.
- Assist customers in selecting appropriate solutions for their requirements.
- Supply technical documentation, specifications and product information.
- Liaise with technical specialists where additional support is required.
- Deliver a professional, solution-focused service throughout the customer journey.
Customer Relationship Management
- Maintain accurate records of customer interactions, quotations and opportunities.
- Build long-term customer relationships through excellent communication and service.
- Ensure enquiries and quotations are followed through to completion.
- Help maintain high levels of customer satisfaction and retention.
About You
Previous experience in sales, customer service or technical support is a must, and you will have excellent communication and telephone skills. You will also possess strong commercial awareness with a customer-focused approach as well as solid familiarity with Microsoft Office and CRM systems. Any experience within the electrical or industrial products sector would be a plus, and any experience preparing technical quotations and specifications would be advantageous. If you're a motivated sales professional who enjoys combining customer service with technical problem-solving, we'd love to hear from you. Apply today to find out more about this exciting opportunity.
Internal Sales Executive (Technical) employer: Zero Surplus - Sales Industry Insight & Talent Strategy
At Zero Surplus, we pride ourselves on being an exceptional employer, offering a dynamic work environment in South Woodham Ferrers that fosters professional growth and development. Our collaborative culture encourages employees to build strong customer relationships while providing technical sales support, ensuring that every team member plays a vital role in our success. With a focus on employee well-being and a commitment to excellence, we provide the tools and opportunities for you to thrive in your career.
Contact Details:
Zero Surplus - Sales Industry Insight & Talent Strategy Recruitment Team
