Are you a proactive, people-focused customer service professional who enjoys taking ownership and making things happen? This is an exciting opportunity to join an established, international business operating across consumer and professional markets, where great service, teamwork and continuous improvement really matter.
THE OPPORTUNITY
You'll play a key role in delivering a smooth customer experience, managing orders from initial entry through to delivery and helping resolve queries quickly and effectively. Working closely with Sales, Supply Chain, Warehouse and Finance colleagues, you'll keep customers informed, spot potential issues early and help ensure day-to-day operations run efficiently.
WHAT YOU'LL BE DOING
- Processing customer orders and monitoring availability, order progress and delivery dates.
- Responding to customer enquiries by phone and email, building strong relationships and providing clear updates.
- Coordinating returns, claims, credits and invoice queries, investigating discrepancies and following issues through to resolution.
- Working with internal teams to flag stock shortages, delivery challenges and customer requirements.
- Maintaining accurate customer and product records, supporting pricing information and producing sales or service reports.
- Using business systems to manage orders and information, while identifying opportunities to improve processes and service levels.
WHAT WE'RE LOOKING FOR
You'll bring experience in customer service, customer operations, sales support or a similar role, along with excellent communication skills and a confident, collaborative approach. You'll be organised, detail-focused and comfortable juggling priorities in a busy environment. Experience handling customer orders, returns or invoicing is useful, as is confidence with Excel and reporting. Experience with Sage is desirable, but not essential. Knowledge of SAP or another ERP system is equally relevant. In return, you'll have hybrid working, with office days Monday to Wednesday and the option to work from home on Thursday and Friday, alongside the opportunity to take ownership, contribute ideas and develop your skills within an international business.
Due to the location of the Cambridgeshire based office, this role is commutable from Cambridge, Bury St Edmunds, Newmarket, Ely, Saffron Walden, Thetford, Soham, Haverhill & Royston. If this role sounds of interest, please apply now
Customer Service Executive in Newmarket employer: Zero Surplus Careers
Join a well-established IT company in Cambridge that prioritises innovation and customer satisfaction, offering a collaborative and supportive work culture. As an IT Support Specialist, you'll enjoy the flexibility of a largely remote role while benefiting from professional development opportunities and exposure to cutting-edge Microsoft technologies. With a strong emphasis on employee growth and a friendly team environment, this is an excellent place for motivated individuals looking to advance their careers in IT support.
