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- Tasks: Create and maintain high-quality documentation for End User Computing services and Zero Trust environment.
- Company: Join Zero Plus, a trusted tech partner to the UK Government and corporate sectors.
- Benefits: Modern office in London, competitive salary, and commitment to your career growth.
- Why this job: Make an impact on national digital services while working with cutting-edge technology.
- Qualifications: Proven technical writing experience and strong communication skills are essential.
- Other info: Collaborative culture where every voice matters and diverse perspectives are valued.
The predicted salary is between 36000 - 60000 £ per year.
Zero Plus Ltd is a trusted technology services partner to the UK Government and corporate sectors. We deliver secure, reliable, and scalable solutions to multiple UK public sector organisations. Supporting more than 20,000 end users, our mission is to enable secure cloud and end user services guided by our Zero Trust Security Model. Our teams specialise in Identity Verification, Managed Endpoints, Threat Detection, Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence.
Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced technology professionals supporting mission critical government services.
Why Join Zero Plus?
- Great Location: Our modern offices in the Strand, London, place you at the heart of one of the city’s most vibrant areas, surrounded by history, culture, and excellent transport links.
- High Impact Projects: Work on cutting-edge initiatives in secure cloud adoption and Zero Trust Security across multi-platform estates, supporting some of the UK’s most high-profile digital environments.
- Collaborative and Inclusive Culture: We are building a workplace where people feel they belong, are supported, and can thrive. Inclusion is embedded into how we work, every voice matters, and diverse perspectives strengthen our organisation.
- Growth and Development: We are committed to your long-term career growth. From personal development plans to technical certifications, we invest intentionally in your development.
- Purpose-Driven Work: At Zero Plus, your expertise directly supports national digital services, helping public sector organisations operate securely and confidently in complex environments.
The Role:
Contract Type: Initial contract with potential to convert to permanent (subject to performance and business needs). We’re hiring a Technical Writer to create and maintain high-quality documentation for our End User Computing (EUC) services and Zero Trust environment. You’ll work with engineering, security, and identity teams to produce clear internal documentation in Confluence, and publish curated, customer-facing content to SharePoint Online. Please note: You will need to have current Security Clearance (SC) for this role that is transferable to Zero Plus.
What You'll Be Doing:
- Writing and maintaining service documentation, SOPs/runbooks, and knowledge base articles for our EUC team and supporting security/identity services.
- Producing customer-ready documentation and ensuring appropriate separation/redaction between internal vs external content.
- Documenting key processes: onboarding/off-boarding, device lifecycle, access/authentication flows, troubleshooting and escalation paths.
- Establishing and applying documentation standards (templates, structure, versioning, review cadence).
- Collaborating closely with SMEs and Test Service Managers to capture accurate content; keep documents current as services change.
Some of the technologies you can expect to write about include:
- Zscaler (Zero Trust access patterns and support guidance)
- Okta (primary IdP) federated with Microsoft Entra (SSO/MFA, Conditional Access-aligned flows)
- Microsoft 365 collaboration services with E5 security capabilities
- Endpoints (Windows, MacOS, iOS, Android)
You do not necessarily need to have technical experience in these fields, however, the ability to grasp technological ideas and concepts is vital.
What we are looking for:
- Proven Technical Writing experience in IT (EUC, identity & access, security, networking, or cloud services).
- Strong communication skills and the ability to simplify complex technical topics for different audiences (support teams, admins, customers/end users).
- Hands-on experience with Confluence and publishing content to SharePoint Online (or equivalent).
- Comfortable creating diagrams (Lucidchart/Visio/draw.io) and working with SMEs in fast-moving technical teams.
It's not essential, but it would be great if you also had:
- Familiarity with Zscaler, Okta, Microsoft Entra, Workspace ONE, and Microsoft 365 security/E5 concepts.
This role is ideal for someone with experience in operating in complex technical environments and can translate that complexity into documentation for our end users. We look forward to receiving your application!
Technical Writer (Contract-to-Perm) employer: Zero Plus
Contact Detail:
Zero Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer (Contract-to-Perm)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially around security and cloud services. This will help you tailor your answers and show you're genuinely interested in Zero Plus.
✨Tip Number 3
Practice your communication skills! As a Technical Writer, you'll need to simplify complex topics. Try explaining technical concepts to friends or family to get comfortable with breaking things down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Zero Plus.
We think you need these skills to ace Technical Writer (Contract-to-Perm)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Writer role. Highlight your relevant experience in IT documentation and any familiarity with the technologies mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Writing Skills: Since this is a writing position, include samples of your previous work that demonstrate your ability to simplify complex topics. Whether it's user manuals or internal documentation, we want to see how you communicate technical information clearly.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zero Plus
✨Know Your Stuff
Make sure you understand the key technologies mentioned in the job description, like Zscaler and Okta. Brush up on your knowledge of Zero Trust Security and how it applies to end-user computing. This will help you answer technical questions confidently.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing work that demonstrate your ability to simplify complex topics. Be ready to discuss your process for creating documentation and how you ensure clarity and accuracy in your writing.
✨Ask Smart Questions
Come prepared with thoughtful questions about the role and the company. Inquire about their documentation standards or how they collaborate with SMEs. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams. Discuss how you've collaborated with engineers or security teams in the past to gather information for documentation. This aligns with their emphasis on teamwork and a collaborative culture.
