Job Description
Implements and supports day-to-day macOS engineering operations, following established standards and best practices.
Operating within a fully cloud-managed estate, utilizing Microsoft 365 and Okta. you ensure that endpoint services are secure, scalable, and modern, aligned with Zero Trust principles and recognised industry security frameworks such as NCSC guidance, CIS benchmarks, and Apple Security Baselines.
You provide strong technical engineering and support escalation. Alongside involvement & assistance of projects and portfolio delivery, ensuring operational activities are executed in accordance with Zero Plus processes, policies, service level agreements, and all relevant compliance standards, including Zero Trust and ISO 27001.
As the escalation point for support teams, you guide the resolution of technical tasks and support escalation while aiding the macOS Lead with best practices and driving service excellence.
Job Requirements
Project, Operational Delivery & Escalation Management
- Ensure BAU, incident management, and project activities are delivered effectively.
- Act as the internal escalation point before the macOS Lead.
- Ensure adherence to Zero Plus and Client policies, processes, documentation standards, audit controls, and security principles.
- Drive quality of outputs by working with the macOS Lead in tracking and managing actions, performing checks, sign-offs, and reviewing complex or sensitive technical work.
- Coordinate with Service Management, Architecture, Security, and other functional groups to ensure aligned, consistent delivery.
- Provide technical assistance & insight of the onboarding activities of customers into the Zero Plus services; initially for the Falcon, GDS and DCMS projects.
Stakeholder Engagement
- Build strong, professional relationships across Teams, customers, and partner organisations.
- Provide updates, and options to the macOS Lead.
- Advise, support and partake in innovation and service activities to support the growth of the team & pillar.
Continuous Improvement & Innovation
- Identify opportunities to enhance service quality, efficiency, and security through process improvements, automation, tooling enhancements, or training.
- Encourage innovation within the team, supporting more junior engineers to propose new ideas and better ways of working.
- Maintain & update technical, product and platform knowledge.
Security, Compliance & Quality
- Ensure the adherence to governance controls in line with ISO 27001, NIST, customer and company policies, and Zero Trust principles.
- Support audits, access reviews, reporting, and compliance activities relevant to your function.
- Maintain a culture of disciplined housekeeping, accurate documentation, robust process adherence, and readiness for audit at all times.
Job Responsibilities
Technical
- Support device builds and deployments using ADE and MDM tooling
- Create and maintain MDM configuration profiles under guidance
- Package, test, and deploy macOS applications and updates
- Execute OS and application patching activities
- Write and maintain scripts and automation with support from senior engineers
- Test patches, updates, and beta releases of macOS and key applications
- Assist with maintaining security baselines and compliance controls
- Provide 2nd/3rd-line support for macOS-related issues
- Maintain documentation, knowledge base articles, and operational guides
- Support reporting and dashboard creation using MDM and Intelligence platforms
- Assist with project delivery tasks and technical implementation work
- Engage with vendors for routine support cases
Professional Skills
- Demonstrable communication skills, able to communicate clearly with both technical and non-technical audiences.
- Demonstrable organisational skills across multi-disciplinary project and service teams
- High levels of ownership, accountability, and integrity.
- Ability to operate calmly and effectively under pressure.
- Exceptional documentation, process discipline, and operational rigour.
Security Clearance
- Valid Security Clearance (SC), or eligibility to obtain SC, is required.
- Experience within UK Government, public sector, or regulated environments.
- Exposure to ISO, Cyber Essentials, or NIST frameworks.
- Experience contributing to automation, service optimisation, or transformation activity.
- Previous experience running small teams, squads, or technical projects.
Job Benefits
- 25 days paid leave plus public holidays (increasing to a maximum of 30 days).
- Company Pension scheme
- Medical insurance
- Discretionary company bonus
- Annual allowance of up to £3,000 for relevant professional training and certifications.
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