Macos Engineer in London

Job DescriptionImplements and supports day-to-day macOS engineering operations, following established standards and best practices.Operating within a fully cloud-managed estate, utilizing Microsoft 365 and Okta. you ensure that endpoint services are secure, scalable, and modern, aligned with Zero Trust principles and recognised industry security frameworks such as NCSC guidance, CIS benchmarks, and Apple Security Baselines.You provide strong technical engineering and support escalation. Alongside involvement & assistance of projects and portfolio delivery, ensuring operational activities are executed in accordance with Zero Plus processes, policies, service level agreements, and all relevant compliance standards, including Zero Trust and ISO 27001.As the escalation point for support teams, you guide the resolution of technical tasks and support escalation while aiding the macOS Lead with best practices and driving service excellence.Job RequirementsProject, Operational Delivery & Escalation ManagementEnsure BAU, incident management, and project activities are delivered effectively.Act as the internal escalation point before the macOS Lead.Ensure adherence to Zero Plus and Client policies, processes, documentation standards, audit controls, and security principles.Drive quality of outputs by working with the macOS Lead in tracking and managing actions, performing checks, sign-offs, and reviewing complex or sensitive technical work.Coordinate with Service Management, Architecture, Security, and other functional groups to ensure aligned, consistent delivery.Provide technical assistance & insight of the onboarding activities of customers into the Zero Plus services; initially for the Falcon, GDS and DCMS projects.Stakeholder EngagementBuild strong, professional relationships across Teams, customers, and partner organisations.Provide updates, and options to the macOS Lead.Advise, support and partake in innovation and service activities to support the growth of the team & pillar.Continuous Improvement & InnovationIdentify opportunities to enhance service quality, efficiency, and security through process improvements, automation, tooling enhancements, or training.Encourage innovation within the team, supporting more junior engineers to propose new ideas and better ways of working.Maintain & update technical, product and platform knowledge.Security, Compliance & QualityEnsure the adherence to governance controls in line with ISO 27001, NIST, customer and company policies, and Zero Trust principles.Support audits, access reviews, reporting, and compliance activities relevant to your function.Maintain a culture of disciplined housekeeping, accurate documentation, robust process adherence, and readiness for audit at all times.Job ResponsibilitiesTechnicalSupport device builds and deployments using ADE and MDM toolingCreate and maintain MDM configuration profiles under guidancePackage, test, and deploy macOS applications and updatesExecute OS and application patching activitiesWrite and maintain scripts and automation with support from senior engineersTest patches, updates, and beta releases of macOS and key applicationsAssist with maintaining security baselines and compliance controlsProvide 2nd/3rd-line support for macOS-related issuesMaintain documentation, knowledge base articles, and operational guidesSupport reporting and dashboard creation using MDM and Intelligence platformsAssist with project delivery tasks and technical implementation workEngage with vendors for routine support casesProfessional SkillsDemonstrable communication skills, able to communicate clearly with both technical and non-technical audiences.Demonstrable organisational skills across multi-disciplinary project and service teamsHigh levels of ownership, accountability, and integrity.Ability to operate calmly and effectively under pressure.Exceptional documentation, process discipline, and operational rigour.Security ClearanceValid Security Clearance (SC), or eligibility to obtain SC, is required.Experience within UK Government, public sector, or regulated environments.Exposure to ISO, Cyber Essentials, or NIST frameworks.Experience contributing to automation, service optimisation, or transformation activity.Previous experience running small teams, squads, or technical projects.Job Benefits25 days paid leave plus public holidays (increasing to a maximum of 30 days).Company Pension schemeMedical insuranceDiscretionary company bonusAnnual allowance of up to £3,000 for relevant professional training and certifications.