At a Glance
- Tasks: Support macOS engineering operations and ensure secure, scalable endpoint services.
- Company: Join a forward-thinking tech company focused on innovation and security.
- Benefits: Enjoy 25 days paid leave, medical insurance, and a generous training allowance.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Make an impact in a dynamic environment while enhancing your technical skills.
- Qualifications: Experience in macOS support and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
Implements and supports day-to-day mac OS engineering operations, following established standards and best practices.
Operating within a fully cloud-managed estate, utilizing Microsoft 365 and Okta. you ensure that endpoint services are secure, scalable, and modern, aligned with Zero Trust principles and recognised industry security frameworks such as NCSC guidance, CIS benchmarks, and Apple Security Baselines.
You provide strong technical engineering and support escalation.
Alongside involvement & assistance of projects and portfolio delivery, ensuring operational activities are executed in accordance with Zero Plus processes, policies, service level agreements, and all relevant compliance standards, including Zero Trust and ISO 27001.
As the escalation point for support teams, you guide the resolution of technical tasks and support escalation while aiding the mac OS Lead with best practices and driving service excellence.
- Job Requirements
- Project, Operational Delivery & Escalation Management
- Ensure BAU, incident management, and project activities are delivered effectively.
- Act as the internal escalation point before the mac OS Lead.
- Ensure adherence to Zero Plus and Client policies, processes, documentation standards, audit controls, and security principles.
- Drive quality of outputs by working with the mac OS Lead in tracking and managing actions, performing checks, sign-offs, and reviewing complex or sensitive technical work.
- Coordinate with Service Management, Architecture, Security, and other functional groups to ensure aligned, consistent delivery.
- Provide technical assistance & insight of the onboarding activities of customers into the Zero Plus services; initially for the Falcon, GDS and DCMS projects.
- Stakeholder Engagement
- Build strong, professional relationships across Teams, customers, and partner organisations.
- Provide updates, and options to the mac OS Lead.
- Advise, support and partake in innovation and service activities to support the growth of the team & pillar.
- Continuous Improvement & Innovation
- Identify opportunities to enhance service quality, efficiency, and security through process improvements, automation, tooling enhancements, or training.
- Encourage innovation within the team, supporting more junior engineers to propose new ideas and better ways of working.
- Maintain & update technical, product and platform knowledge.
- Security, Compliance & Quality
- Ensure the adherence to governance controls in line with ISO 27001, NIST, customer and company policies, and Zero Trust principles.
- Support audits, access reviews, reporting, and compliance activities relevant to your function.
- Maintain a culture of disciplined housekeeping, accurate documentation, robust process adherence, and readiness for audit at all times.
- Job Responsibilities
- Technical
- Support device builds and deployments using ADE and MDM tooling
- Create and maintain MDM configuration profiles under guidance
- Package, test, and deploy mac OS applications and updates
- Execute OS and application patching activities
- Write and maintain scripts and automation with support from senior engineers
- Test patches, updates, and beta releases of mac OS and key applications
- Assist with maintaining security baselines and compliance controls
- Provide 2nd/3rd-line support for mac OS-related issues
- Maintain documentation, knowledge base articles, and operational guides
- Support reporting and dashboard creation using MDM and Intelligence platforms
- Assist with project delivery tasks and technical implementation work
- Engage with vendors for routine support cases
- Professional Skills
- Demonstrable communication skills, able to communicate clearly with both technical and non-technical audiences.
- Demonstrable organisational skills across multi-disciplinary project and service teams
- High levels of ownership, accountability, and integrity.
- Ability to operate calmly and effectively under pressure.
- Exceptional documentation, process discipline, and operational rigour.
- Security Clearance
- Valid Security Clearance (SC), or eligibility to obtain SC, is required.
- Experience within UK Government, public sector, or regulated environments.
- Exposure to ISO, Cyber Essentials, or NIST frameworks.
- Experience contributing to automation, service optimisation, or transformation activity.
- Previous experience running small teams, squads, or technical projects.
- Job Benefits
- 25 days paid leave plus public holidays (increasing to a maximum of 30 days).
- Company Pension scheme
- Medical insurance
- Discretionary company bonus
- Annual allowance of up to £3,000 for relevant professional training and certifications.
- #J-18808-Ljbffr
Macos Engineer in England employer: Zero Plus
Zero Plus offers a dynamic work environment focused on service excellence and collaboration across teams. Employees have the opportunity to engage in significant projects within a cloud-managed estate, ensuring adherence to industry security frameworks. The company emphasizes continual improvement through automation, providing a platform for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Macos Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zero Plus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zero Plus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zero Plus!
✨Direct Apply to Zero Plus
Let's not forget to apply directly through the Zero Plus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Macos Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zero Plus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zero Plus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zero Plus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
