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- Tasks: Welcome guests, guide them through VR sessions, and ensure a smooth gaming experience.
- Company: Join Zero Latency, the world's largest free-roam VR entertainment network in Southport.
- Benefits: Enjoy a fun work environment, free staff parking, and VR perks with regular team events.
- Why this job: Be part of an energetic team, gain unique experiences, and develop your customer service skills.
- Qualifications: Must have 2 years of customer-facing experience and full working rights in Australia.
- Other info: Immediate start available for school holidays; no prior VR experience needed.
Add expected salary to your profile for insights.
Immediate start required for school holidays!
Zero Latency VR Gold Coast is looking for enthusiastic and reliable Game Masters to join our team on a casual basis. If you enjoy working in a high-energy environment, love connecting with people, and want to be part of something unique, this could be the perfect role for you.
We are part of the world’s largest free-roam VR entertainment network, offering high-tech, fully immersive experiences that attract both locals and tourists. Our venue is located on Smith Street in Southport, with free on-site parking.
About the Role
As a Game Master, you\’ll be the face of the experience—welcoming guests, setting them up, guiding them through their session, and ensuring everything runs smoothly. You’ll be trained to operate our advanced VR systems, run escape room-style experiences, and troubleshoot basic technical issues.
No prior VR experience is necessary—just a passion for people, a strong work ethic, and confidence to lead a group through a fast-paced, high-energy experience.
What You’ll Do
- Greet players and provide full game briefings
- Operate game sessions and support players during gameplay
- Troubleshoot basic tech issues and escalate when needed
- Deliver excellent customer service from entry to exit
- Maintain a clean and safe venue environment
- Support both VR free-roam and VR escape room experiences
- Assist with opening, closing, and general operations
Who This Role Suits
- Confident communicators with great people skills
- Team players who thrive in interactive environments
- Calm, level-headed problem solvers
- Comfortable with technology (not necessarily tech experts)
- Available on weekends, holidays, and some evenings
- Minimum 2 years customer-facing experience
- Must have full working rights in Australia
Why Join Our Team
- Fun, unique work environment with an energetic team
- Full training provided—no previous VR experience required
- Regular team bonding events and end-of-year parties
- Supportive leadership that values input and growth
- Free staff parking and VR perks
How to Apply
Please include a short, personalised cover letter explaining why you\’re a great fit for this role and our team. Only applications with cover letters will be considered. We seek genuine responses, no AI-generated content, please. Include your availability.
Salary: $20.33 – $29.68 per hour (age-dependent, as per award, higher on Sundays)
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer service: 2 years (preferred)
Location: Southport QLD 4215
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Zero Latency Game Masters employer: Zero Latency PTY
Contact Detail:
Zero Latency PTY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zero Latency Game Masters
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Since this position is all about connecting with people, demonstrating your passion for customer service and high-energy environments can really set you apart.
✨Tip Number 2
Familiarise yourself with VR technology and gaming experiences. Even though no prior experience is required, having a basic understanding of how VR works can help you feel more confident and prepared during the interview process.
✨Tip Number 3
Be ready to discuss your previous customer-facing roles. Highlight specific examples where you've excelled in providing excellent service or resolved issues, as this will demonstrate your suitability for the Game Master position.
✨Tip Number 4
Prepare to showcase your teamwork skills. Since this role involves working closely with others, think of instances where you've successfully collaborated with a team to achieve a common goal, and be ready to share those stories.
We think you need these skills to ace Zero Latency Game Masters
Some tips for your application 🫡
Craft a Personalised Cover Letter: Make sure to write a short, personalised cover letter that highlights why you are a great fit for the Game Master role. Focus on your customer service experience and your enthusiasm for working in a high-energy environment.
Showcase Relevant Experience: In your CV, emphasise your customer-facing experience, particularly any roles where you've had to engage with people in a fast-paced setting. Mention specific examples that demonstrate your problem-solving skills and ability to work as part of a team.
Express Your Availability: Clearly state your availability in your cover letter. Since the role requires weekend and holiday shifts, make sure to mention when you can work to show your flexibility and commitment.
Avoid AI-Generated Content: Ensure that your application is genuine and reflects your personality. The company specifically requests no AI-generated content, so be authentic in your writing to stand out.
How to prepare for a job interview at Zero Latency PTY
✨Show Your Enthusiasm
As a Game Master, your energy and enthusiasm are key. Make sure to express your excitement about the role and the unique experiences offered at Zero Latency. This will help you connect with the interviewers and demonstrate that you're a great fit for their high-energy environment.
✨Highlight Your People Skills
Since this role involves a lot of interaction with guests, be prepared to discuss your customer service experience. Share specific examples of how you've successfully engaged with customers in the past, showcasing your ability to create a welcoming atmosphere.
✨Demonstrate Problem-Solving Abilities
The ability to troubleshoot basic tech issues is important for this position. Think of instances where you've had to solve problems on the spot, especially in a customer-facing role. This will show that you can remain calm and effective under pressure.
✨Prepare a Personalised Cover Letter
Make sure to include a short, personalised cover letter with your application. Use this opportunity to explain why you're a great fit for the Game Master role and how your skills align with the company's values. Remember, genuine responses are what they’re looking for!