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- Tasks: Resolve tenancy claims and negotiate outcomes with tenants and landlords over the phone.
- Company: A leading rental solutions company in the UK focused on fair outcomes.
- Benefits: Flexible hours, competitive salary, performance bonuses, and up to 30 days annual leave.
- Why this job: Make a real difference by ensuring fair resolutions for tenants and landlords.
- Qualifications: Strong communication skills, empathy, and ability to handle pressure.
The predicted salary is between 30000 - 42000 £ per year.
A rental solutions company in the UK is looking for a Claims Handler to provide fair outcomes when tenancies end. The role requires resolving claims involving damages and arrears, negotiating with tenants and landlords over the phone.
Ideal candidates will demonstrate impartiality, empathy, and the ability to manage pressure effectively.
The position offers flexibility, a competitive salary, and various benefits including performance bonuses and up to 30 days annual leave.
End-of-Tenancy Claims Specialist — Fair Outcomes employer: Zero Deposit
Contact Detail:
Zero Deposit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-of-Tenancy Claims Specialist — Fair Outcomes
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with tenants and landlords, role-play scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky conversations.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with compassion. This will demonstrate that you can manage pressure while still being fair and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace End-of-Tenancy Claims Specialist — Fair Outcomes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or customer service. We want to see how your skills align with the role of an End-of-Tenancy Claims Specialist, so don’t be shy about showcasing your negotiation and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing fair outcomes and your understanding of the rental market. We love seeing candidates who can convey empathy and impartiality in their writing.
Showcase Your Communication Skills: Since this role involves negotiating over the phone, it’s crucial to demonstrate your communication skills in your application. We appreciate clear, concise language that reflects your ability to handle pressure and resolve conflicts effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Zero Deposit
✨Know Your Stuff
Make sure you understand the ins and outs of end-of-tenancy claims. Brush up on common issues like damages and arrears, and be ready to discuss how you would handle these situations. This shows that you're not just interested in the role but also knowledgeable about it.
✨Show Empathy
Since the role involves negotiating with tenants and landlords, it's crucial to demonstrate your ability to empathise with both parties. Prepare examples from your past experiences where you've successfully resolved conflicts or shown understanding in tough situations.
✨Stay Calm Under Pressure
The job can get stressful, so be prepared to talk about how you manage pressure. Think of specific instances where you've had to keep your cool while resolving a challenging claim. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
