At a Glance
- Tasks: Coordinate bookings and support tenants with maintenance schedules and inquiries.
- Company: Join Zero Carbon Group, a leader in sustainable energy solutions.
- Benefits: Gain valuable experience in a supportive team environment with growth opportunities.
- Other info: Dynamic role with a focus on teamwork and proactive problem-solving.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Experience in customer service or administration preferred; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About Zero Carbon Group: At Zero Carbon Group, our mission is clear: to lead the charge towards a carbon-free future. Committed to sustainability and innovation, we strive to revolutionise with energy efficient solutions. Together, we can pave the way towards a greener, brighter tomorrow for generations to come. By providing a centralised multi-service offering, we can deliver complex energy efficiency schemes often comprising multiple measures as a holistic offering. With a senior management team with over 40 years experience in the energy efficiency, retrofit and property refurbishment industries, Zero Carbon Group is focused upon maintaining its already established reputation for delivering projects safely, on time, to budget and to the highest level of client satisfaction.
Role Overview: As a Booking Co-Ordinator, you will be the central link between our residents, internal departments, and external contractors. You will provide front-line support with back-office coordination to ensure a seamless customer journey. Essentially supporting internal departments while acting as the primary point of contact for tenants regarding upcoming works and service schedules.
Key Responsibilities:
- Tenant Liaison & Scheduling: Contacting tenants via phone, text and email to advise on upcoming maintenance or improvement works and scheduling suitable appointments. No Cold Calling.
- Departmental Support: Providing ad-hoc administrative assistance to various business departments, including data entry, filing, and document preparation.
- Inquiry Management: Handling inbound calls and emails from tenants and clients, providing professional advice and resolving queries at the first point of contact.
- Issue Resolution: Managing and escalating customer complaints or complex maintenance issues to the relevant department to ensure timely resolution.
- Internal Coordination: Collaborating with site, logistics, and maintenance teams to coordinate schedules and ensure a seamless service journey.
Duties and Person Specification:
- Previous experience in an office-based customer service or administrative role is preferred, ideally within property management or housing.
- Proficient in MS Word, Excel, Outlook.
- Exceptional verbal and written communication skills, with a polite and professional telephone manner.
- Proven and demonstrable experience.
- Ability to prioritise and manage workload.
- Very well organised.
- Ability to develop good working relationships and strong effective partnerships.
- Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative.
- Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility.
- Adept at working in a team and providing support to fellow team members.
- Trustworthy.
Booking Coordinator in Cheshire employer: Zero Carbon Group
At Zero Carbon Group, we pride ourselves on being an exceptional employer dedicated to fostering a collaborative and innovative work environment. Our commitment to sustainability not only drives our mission but also creates meaningful opportunities for employee growth and development, ensuring that every team member plays a vital role in shaping a greener future. Located in a vibrant community, we offer a supportive culture that values work-life balance and encourages professional advancement, making us an ideal choice for those seeking rewarding employment in the energy efficiency sector.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in Cheshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or customer service sectors. You never know who might have a lead on a Booking Coordinator role or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with tenants and internal teams, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare a portfolio that highlights your previous experience in scheduling and administrative tasks. This will demonstrate your ability to manage workloads effectively.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining Zero Carbon Group. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Booking Coordinator in Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Booking Coordinator role. Highlight your experience in customer service and administrative tasks, especially if you've worked in property management before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how you can contribute to our mission at Zero Carbon Group. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of liaising with tenants and internal teams, make sure your written application showcases your exceptional communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Zero Carbon Group
✨Know the Company Inside Out
Before your interview, take some time to research Zero Carbon Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Booking Coordinator, communication is key. Prepare examples of how you've successfully managed inquiries or resolved issues in previous roles. Practise articulating your thoughts clearly and professionally, as this will reflect your ability to liaise with tenants and internal teams.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might want to share specific tools or methods you use to stay organised, especially when coordinating schedules and handling multiple responsibilities at once.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a tenant complaint or scheduling conflict. Think through potential scenarios beforehand and outline your approach to resolving them, highlighting your proactive and solution-oriented mindset.
