At a Glance
- Tasks: Provide top-notch technical support for telecoms and IT services, solving issues like a pro.
- Company: Join Zero 7, a trusted name in business telecoms and IT solutions.
- Benefits: Enjoy a competitive salary, hands-on training, and career growth opportunities.
- Other info: Work in a friendly team with flexible hours and free parking.
- Why this job: Make a real difference by helping clients with cutting-edge technology.
- Qualifications: Experience in technical support and strong problem-solving skills are a must.
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000 - 27,000 per year
Requirements
- Previous experience in a technical support or IT helpdesk role
- Good knowledge of networking, telecoms, or IT systems
- Strong troubleshooting and problem-solving skills
- Clear and confident communication skills, written and verbal
- Ability to manage priorities in a busy support environment
- Team player with a proactive and customer-focused approach
- Full UK driving licence and own vehicle for on-site visits
Responsibilities
- Provide first- and second-line technical support to clients across telecoms and IT services
- Troubleshoot and resolve hardware, software, and connectivity issues remotely and on-site
- Escalate complex cases to senior engineers or third-party vendors when necessary
- Configure, install, and maintain telecoms, networking, and IT systems
- Log and manage support tickets through our CRM/helpdesk system
- Monitor system performance and proactively identify potential issues
- Deliver excellent customer service and keep clients updated throughout issue resolution
- Support the roll-out of new products, updates, and upgrades
- Assist our sales and project teams with technical input when required
We are Zero 7, a trusted name in business telecoms and IT services, providing bespoke solutions across the South West and beyond. We are passionate about technology, local business, and excellent customer service, and we are ready to grow. This is a full-time, on-site role based at Commpliment House, Upcott Park, Pottington, Barnstaple, EX31 1AD, working Monday to Friday from 8:45 AM to 5:15 PM, with some flexibility required to meet client or business needs. We offer a stable role with a salary of £27,000 basic plus commission, hands-on training, a friendly and supportive team environment, free parking, a company mobile phone, career growth opportunities, and additional employee benefits.
Technical Support Engineer in Barnstaple employer: Zero 7
At Zero 7, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in the heart of Barnstaple, our Technical Support Engineer role provides not only a competitive salary but also hands-on training and clear pathways for career advancement, ensuring you grow alongside our innovative telecoms and IT services. With additional perks like free parking and a company mobile phone, we are committed to fostering a rewarding environment where your skills can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Barnstaple
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zero 7. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zero 7 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Barnstaple
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zero 7:Your cover letter is your chance to shine! Tell us why you want to work at Zero 7 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zero 7!
How to prepare for a job interview at Zero 7
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
