Talent and Performance Partner

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal; we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting-edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognises and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem-solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

About the Role

This is a vital role responsible for designing, implementing, and managing comprehensive strategies and programmes that drive high performance through talent development, ready for delivery across Zepz. This role requires a tactical thinker capable of translating business objectives into effective talent programmes that attract, retain, and motivate top talent.

Key Responsibilities

• Talent and Development: Play a key part in the design, delivery, and partnership of global talent and organisation development programmes. Design, introduce, and implement relevant internal and external talent principles and approach across all areas of the business, such as Talent Density. Promote a “talent” culture, maintaining a rhythm throughout the organisation so that Zepz colleagues can shoot towards their full potential and ambitions. Measure our talent across the entire organisation, partnering with the wider People team and domains to develop a fit for purpose definition of potential and internal/external talent. Partner with business stakeholders to identify and develop the future capabilities needed for business priorities.
• Performance Management & Culture: Design, implement, and continuously refine a robust and super-efficient performance management framework (e.g., goal setting, continuous feedback, performance reviews, development planning) that fosters a culture of belonging, accountability, growth, and high achievement. Lead on the performance cycles (e.g., annual reviews, mid-year check-ins) and be instrumental in developing and designing future iterations. Support the ownership of Zepz culture and ensure company performance starts and ends with individual performance. Review and continuously improve the approach to performance in line with best practice. Raise the bar across the business, supporting talent acquisition and high performance, working to create a talent dense business where underperformance is a thing of the past.

Required Skills & Experience

• Varied, broad, progressive experience in Human Resources including a significant portion in a Talent - you will be establishing best in class talent programmes for Zepz.
• Extreme accuracy & attention to detail & be experienced translating data into actionable insight reporting.
• Need to be accomplished working through stakeholders.
• Need to be able to develop all types of teams credibly through facilitation and other methods.
• Proven track record of designing, implementing, and managing effective people programmes in a dynamic environment.
• Previous experience in a tactical Talent role in a fast-paced, complex environment, ideally FinTech.
• Proven project management and change management capabilities.
• Happy with change and limited information.
• Excellent analytical skills and data numeracy, with the ability to interpret complex data, draw insights, and use reporting (including metrics and KPIs) to influence stakeholders and strategy.
• Great communication, presentation, and interpersonal skills, with the ability to influence and build credibility with stakeholders at all levels.

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel. If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn’t a bonus; it’s the engine that lets us serve the world.