At a Glance
- Tasks: Analyse data, investigate discrepancies, and resolve financial disputes to ensure accurate transactions.
- Company: Join Zepz, a mission-driven fintech company breaking down barriers for global communities.
- Benefits: Enjoy unlimited annual leave, great healthcare, and tailored perks in a remote-first culture.
- Other info: Be part of a global team that values trust, high performance, and continuous learning.
- Why this job: Make a real impact on financial access while working with a diverse, dynamic team.
- Qualifications: Strong data analysis skills, experience in investigations, and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal; we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting-edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem-solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work.
About the role and team
This is a cross-functional team made up of data analysts, accountants, and operations managers. Its scope reaches beyond performing traditional financial reconciliations to cover upstream partner data procurement and analysis, downstream investigations of mismatched records, and cross-org engagement to fix root causes of reconciliation breaks. This team’s core mission is to ensure that we accurately represent money owed to or from partners in our financial statements. It is the ultimate backstop to make sure Zepz is doing right by every user in paying out their funds and getting back money we’re owed to further invest in our business. It prevents losses by quickly surfacing errors in our payments processes before they compound and works cross-functionally and with external partners to ensure timely investigation and resolution of problems.
What you bring to the table
Zepz is looking for a data-savvy, outcomes-oriented Lead Investigations & Disputes Analyst to join our new end-to-end Financial Reconciliation Team. In this role, you will leverage your advanced data skills to uncover, understand, and resolve complex and high-profile business challenges. In direct collaboration with other Zepz teams and our external partner network, you will play a crucial part in achieving both positive financial results for Zepz and an improved payments experience for our users.
What you will focus on
- Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses.
- Investigation and resolution: Running investigations into all mismatched transactions internally and/or externally with our partners and resolving transactions to their accurate statuses.
- Loss prevention: Minimising business and user losses by identifying and resolving the root causes creating them.
- Loss disputes: Disputing losses with external partners based on data-driven analysis.
- Early loss detection: Working with product and engineering teams to develop mechanisms to detect and investigate potential losses faster.
Nice to have/ Bonus Points if you have
- Experience with AutoRek.
- Experience investigating and disputing reconciliation issues.
- Advanced Mode + DataBricks experience.
- Experience working at a payments or fintech company.
- Experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company).
- Fluent in Spanish and/or French.
AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position, we are looking for:
- A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation to improving how we design and deliver processes and communications.
- Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data.
- Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
- Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
- Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team.
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.
Lead Investigations & Disputes Analyst employer: Zepz
At Zepz, we pride ourselves on being an exceptional employer that champions a remote-first culture, empowering our team members with the flexibility to work where they feel most productive. Our commitment to integrity, outcomes, and velocity fosters a vibrant and diverse work environment, while our generous benefits, including unlimited annual leave and comprehensive healthcare, ensure that our employees thrive both personally and professionally. Join us in making a meaningful impact as we break down barriers for cross-border communities around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Investigations & Disputes Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Zepz and its mission. Show us how your values align with ours, and be ready to discuss how you can contribute to breaking down barriers for our customers.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock interviews or case studies to sharpen your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact.
We think you need these skills to ace Lead Investigations & Disputes Analyst
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for Zepz and our mission shine through. We want to see how you connect with our purpose of breaking down barriers and supporting global communities.
Be Data-Driven:Since this role is all about data analysis, make sure to highlight your experience with SQL and any relevant tools. Share specific examples of how you've used data to solve problems or improve processes in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Lead Investigations & Disputes Analyst role. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Zepz
✨Know Your Data Inside Out
As a Lead Investigations & Disputes Analyst, you'll be diving deep into data analysis. Brush up on your SQL skills and be ready to discuss how you've used data to solve complex problems in the past. Prepare examples that showcase your analytical thinking and how you’ve turned insights into actionable outcomes.
✨Emphasise Your Problem-Solving Skills
Zepz values relentless learners who can tackle tough challenges. Think of specific instances where you've successfully resolved disputes or identified root causes of issues. Be prepared to explain your thought process and the steps you took to achieve positive results.
✨Showcase Your Communication Style
Transparent communication is key at Zepz. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you keep teams aligned and how you handle difficult conversations, especially when it comes to resolving discrepancies with external partners.
✨Demonstrate Your Curiosity About AI
With AI becoming integral to the role, show your genuine interest in how it can enhance data analysis and problem-solving. Share any practical experiences you've had using AI tools and be ready to discuss how you envision leveraging AI in your work at Zepz.
