Front-line technical support for production deployments of GLARUS, MediCare, GRAVIA, and Smart Parking. Triage and resolve incidents against the SLA, elevate engineering issues with reproducible bug reports, ship configuration changes for live customer sites, and write the runbook updates that prevent the next ticket. You work directly with the engineers who built the systems — no Tier-1 → Tier-2 → Tier-3 chain.
Requirements
- 2+ years of production‑support experience for a SaaS or on-premise platform
- Comfortable reading PHP / TypeScript / Python stack traces and producing minimal reproductions
- Strong on Linux, SSH, Caddy / Nginx, MySQL, Redis — enough to triage on a customer's server
- Can run a calm incident bridge with a non-technical operator on the other end
- Bonus: Arabic / English bilingual, prior experience with on-premises customer deployments
