At a Glance
- Tasks: Provide front-line support for innovative AI deployments and resolve technical incidents.
- Company: Join a cutting-edge tech company focused on AI solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for skill development.
- Other info: Collaborative environment with direct access to engineering teams.
- Why this job: Be at the forefront of AI technology and directly impact customer success.
- Qualifications: 2+ years in production support, strong coding skills, and Linux expertise.
The predicted salary is between 40000 - 50000 £ per year.
Front-line technical support for production deployments of GLARUS, MediCare, GRAVIA, and Smart Parking. Triage and resolve incidents against the SLA, elevate engineering issues with reproducible bug reports, ship configuration changes for live customer sites, and write runbook updates that prevent the next ticket. You work directly with the engineers who built the systems — no Tier‑1 → Tier‑2 → Tier‑3 chain.
Requirements:
- 2+ years of production‑support experience for a SaaS or on‑premise platform
- Comfortable reading PHP / TypeScript / Python stack traces and producing minimal reproductions
- Strong on Linux, SSH, Caddy / Nginx, MySQL, Redis — enough to triage on a customer's server
- Can run a calm incident bridge with a non‑technical operator on the other end
Bonus: Arabic / English bilingual, prior experience with on‑premises customer deployments
We think you need these skills to ace AI Engineer (Sovereign On-Premises AI)
Production Support
Incident Triage
Bug Reporting
Configuration Management
Runbook Writing
PHP
TypeScript
