At a Glance
- Tasks: Lead customer experiences with the Zeotap platform and ensure successful integration.
- Company: Join a forward-thinking tech company focused on data solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting projects in a collaborative environment.
- Why this job: Make a real impact by helping customers maximise their use of innovative data products.
- Qualifications: Experience with data products, JS, SDKs, and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
This role is available for remote work within Germany. Impact Technical Account Managers play a leading role in customers' initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, TAMs are the subject matter experts in Zeotap's product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.
Responsibilities
- Ensure accurate configuration and integration of Zeotap CDP on customers' test and production environments
- Analyse customers' needs and suggest upgrades or additional features to meet their requirements
- Drive clarity on immediate use-cases and programme manage the execution
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the best practices and effective use of the Zeotap platform
- Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
- Act positively and respond promptly to the customer's requests/tickets
- Establish best practices and repeatable playbooks for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap's company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
Qualifications
- Experience with data products, in particular data validation and analytics
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery and GCP cloud
- Understanding of web and mobile applications
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- You speak German and English fluently
Technical Account Manager (DACH) (m/f/t) employer: Zeotap
Zeotap is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. As a Technical Account Manager, you will enjoy the flexibility of remote work within Germany while being part of a team that values your expertise in data products and customer success. With opportunities for continuous learning and a commitment to best practices, Zeotap ensures that you can make a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (DACH) (m/f/t)
✨Tip Number 1
Network like a pro! Reach out to current or former Technical Account Managers on LinkedIn, especially those in the DACH region. Ask them about their experiences and any tips they might have for landing a role at Zeotap.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Zeotap's product portfolio. Make sure you can discuss how you would educate customers on best practices and troubleshoot common issues. We want to see your expertise shine!
✨Tip Number 3
Showcase your project management skills! Be ready to share examples of how you've successfully managed large-scale projects in the past. Highlight your ability to drive consensus among stakeholders and ensure mutual success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager (DACH) (m/f/t)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Account Manager role. Highlight your experience with data products, JS, SDK implementation, and any relevant project management experience.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and driven consensus in previous positions.
Showcase Your Technical Skills:Since this role requires a solid understanding of technical concepts, don’t shy away from mentioning your familiarity with SQL, RESTful APIs, and data warehousing tools like BigQuery. We want to see your technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zeotap
✨Know Your Stuff
Make sure you’re well-versed in Zeotap's product portfolio. Brush up on data validation, analytics, and the technical aspects like JS, SDKs, and RESTful APIs. Being able to discuss these topics confidently will show that you’re the subject matter expert they’re looking for.
✨Understand Customer Needs
Prepare to discuss how you would analyse customer requirements and suggest upgrades or features. Think of examples from your past experiences where you successfully managed client expectations and drove consensus on solutions. This will demonstrate your ability to partner effectively with customers.
✨Showcase Your Problem-Solving Skills
Be ready to talk about how you troubleshoot and diagnose implementation issues. Have a few scenarios in mind where you’ve resolved complex problems, especially in a remote setting. This will highlight your capability to act positively and respond promptly to customer requests.
✨Communicate Clearly
Since this role requires strong interpersonal and communication skills, practice articulating your thoughts clearly. You might even want to prepare a mock presentation on best practices for using the Zeotap platform. This will not only showcase your knowledge but also your ability to educate others.
