At a Glance
- Tasks: Lead customer experiences with the Zeotap platform and ensure successful integration.
- Company: Join a forward-thinking tech company focused on data solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting projects across Germany.
- Why this job: Make a real impact by helping customers maximise their use of innovative data products.
- Qualifications: Experience with data products, JS, RESTful APIs, and strong communication skills.
The predicted salary is between 50000 - 70000 € per year.
This role is available for remote work within Germany. Impact Technical Account Managers play a leading role in customers' initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, TAMs are the subject matter experts in Zeotap's product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.
Responsibilities
- Ensure accurate configuration and integration of Zeotap CDP on customers' test and production environments
- Analyse customers' needs and suggest upgrades or additional features to meet their requirements
- Drive clarity on immediate use-cases and programme manage the execution
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the best practices and effective use of the Zeotap platform
- Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
- Act positively and respond promptly to the customer's requests/tickets
- Establish best practices and repeatable playbooks for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap's company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
Qualifications
- Experience with data products, in particular data validation and analytics
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery and GCP cloud
- Understanding of web and mobile applications
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- You speak German and English fluently
Technical Account Manager (DACH) (m/f/t) in London employer: Zeotap
Zeotap is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment within Germany for the Technical Account Manager role. With a strong focus on employee growth, Zeotap provides ample opportunities for professional development and encourages a culture of knowledge sharing and teamwork. Employees benefit from a supportive atmosphere that prioritises work-life balance and fosters meaningful contributions to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (DACH) (m/f/t) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zeotap on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Zeotap's products and think of how your skills can solve their challenges. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we rehearse, the more confident we’ll be when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a thank-you email to express our appreciation. It keeps us fresh in their minds and shows we’re genuinely interested in the role.
We think you need these skills to ace Technical Account Manager (DACH) (m/f/t) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience with data products, JS, SDK implementation, and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit our team at Zeotap. Don’t forget to mention your fluency in German and English – that’s a big plus for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to troubleshoot and manage projects effectively, especially when it comes to customer needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zeotap
✨Know Your Stuff
Make sure you’re well-versed in Zeotap's product portfolio. Brush up on data validation, analytics, and the technical aspects like JS, SDKs, and RESTful APIs. Being able to discuss these topics confidently will show that you’re the subject matter expert they’re looking for.
✨Understand Customer Needs
Prepare to discuss how you would analyse customer requirements and suggest upgrades or features. Think of examples from your past experience where you successfully identified client needs and drove consensus on solutions. This will demonstrate your ability to partner effectively with customers.
✨Showcase Your Problem-Solving Skills
Be ready to talk about how you troubleshoot and diagnose implementation issues. Have a few scenarios in mind where you’ve resolved complex problems, especially in a remote setting. This will highlight your capability to act positively and respond promptly to customer requests.
✨Communicate Clearly
Since this role involves educating both internal and external stakeholders, practice explaining technical concepts in simple terms. You might even want to prepare a mini-presentation on best practices for using the Zeotap platform. Clear communication is key to success in this role!
