At a Glance
- Tasks: Own complex support issues and mentor the Service Desk team to elevate performance.
- Company: Join one of the UK's fastest-growing tech companies with a collaborative culture.
- Benefits: Enjoy private health insurance, generous holidays, and enhanced pension contributions.
- Other info: Be part of a certified B Corp with excellent career growth opportunities.
- Why this job: Make a real impact in a high-growth environment while developing your skills.
- Qualifications: 3+ years in Managed Services with strong Microsoft 365 and security knowledge.
The predicted salary is between 41400 - 50600 £ per year.
Zenzero is one of the UK's fastest-growing technology companies.
Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners.
The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.
We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle.
The demand is growing, and so are we.
We're also a certified B Corp and Scale Up Award winner.
That combination matters to us: high growth and high standards aren't in conflict here.
Fast growth, high standards, real impact.
If that sounds like your kind of place, keep reading.
Senior Service Desk Engineer
This is a pivotal role at the heart of our service delivery, where you’ll take ownership of complex, high-impact support issues while helping shape and elevate the performance of the wider Service Desk team.
You’ll be the go-to expert for technically challenging and VIP incidents, ensuring exceptional service standards while mentoring others and stepping in to support leadership when needed.
- What you’ll bring
- 3+ years’ experience in a Managed Services (MSP/MSSP) environment
- Strong knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11 and Mac OS
- Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing)
- Experience with ITSM tools (e. g. Connect Wise, Service Now, Autotask)
- Working knowledge of ITIL frameworks (incidents, requests, change)
- Excellent troubleshooting and problem-solving skills
- A collaborative mindset with the confidence to lead and support others
- Exposure to project delivery at a mid-level
- Nice to have
- CCNA
- Comp TIA Security+
- ITIL Foundation
- Microsoft Azure certifications (Fundamentals or Administrator)
- What you’ll do
- Own and resolve complex, time-sensitive and VIP support tickets
- Act as an escalation point for Service Desk Engineers
- Coach and mentor team members to improve capability and confidence
- Ensure all tickets meet SLA/KPI targets and quality standards
- Collaborate with customers, providing clear and professional communication
- Maintain accurate documentation, notes, and time tracking
- Support the Service Desk Team Leader when required
- Additional responsibilities
- Contribute during service disruptions and critical incidents
- Maintain and improve support documentation and knowledge bases Work closely with internal teams and third parties to resolve issues
- Support change control, problem management, and service improvements
- Help drive process adherence and identify opportunities for optimisation
- Take part in training, knowledge sharing, and continuous improvement
- What success looks like
- Consistently high-quality support delivered within SLA
- Strong relationships with customers and internal teams
- A well-supported, continuously improving Service Desk
- Proactive contributions to team development and service excellence
- Private health insurance
- Generous holiday allowance + a day off on your birthday
- Enhanced pension contributions
- Regular social events across all our offices
- #J-18808-Ljbffr
Senior Service Desk Engineer in Stratford-upon-Avon employer: Zenzero
Zenzero is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in a fast-growth tech environment. With a strong focus on employee development, we offer numerous growth opportunities and encourage continual learning, ensuring that our team members are equipped to drive service excellence. Located in a vibrant area, our workplace promotes innovation and teamwork, making it an ideal setting for professionals passionate about IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer in Stratford-upon-Avon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zenzero values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zenzero might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zenzero!
✨Direct Apply to Zenzero
Let's not forget to apply directly through the Zenzero website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Desk Engineer in Stratford-upon-Avon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zenzero.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zenzero. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zenzero
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
