Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service operations and implement service improvements daily.
- Company: Leading midmarket MSP in the UK with a focus on excellence.
- Benefits: Full-time role with opportunities for career growth and skill enhancement.
- Why this job: Enhance customer experience in a dynamic and supportive environment.
- Qualifications: Relevant degree, ITIL experience, and strong problem-solving skills.
- Other info: Join a passionate team dedicated to service delivery excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading midmarket MSP in the UK is seeking a passionate individual for Service Delivery Management. The role requires day-to-day management of customer service operations, ensuring SLA commitments, and implementing service improvements.
The ideal candidate will have:
- a relevant degree
- experience with ITIL
- strong problem-solving skills
This full-time position is perfect for those looking to enhance customer experience in a dynamic environment.
Service Delivery Lead - ITIL & ITSM Excellence employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead - ITIL & ITSM Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your ITIL experience can add value. We want to see you shine!
✨Tip Number 3
Practice your problem-solving skills with real-world scenarios. Think about how you would handle specific service delivery challenges. This will help you stand out during interviews and show that you're ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to enhance customer experience.
We think you need these skills to ace Service Delivery Lead - ITIL & ITSM Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and ITSM. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery management and how you can enhance customer experience. Keep it engaging and personal.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zenzero
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery management. This will show that you understand the framework and can implement it effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in customer service operations. Think of specific situations where you improved service delivery or resolved issues under pressure. This will highlight your problem-solving abilities and your commitment to enhancing customer experience.
✨Understand SLA Commitments
Familiarise yourself with what SLAs are relevant to the role and be prepared to discuss how you've managed them in previous positions. Showing that you can ensure SLA commitments will demonstrate your capability in managing customer expectations and service quality.
✨Show Passion for Customer Experience
Express your enthusiasm for improving customer experience during the interview. Share any initiatives you've led or participated in that focused on enhancing service delivery. This will resonate well with the company’s goal of providing excellent service in a dynamic environment.
