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- Tasks: Coordinate client onboarding, offboarding, and service agreement changes for a seamless experience.
- Company: Join a dynamic IT Managed Service Provider focused on delivering exceptional client service.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be the key player in enhancing client satisfaction while developing your skills in a tech-driven environment.
- Qualifications: Previous experience in service coordination or admin roles, with a strong grasp of IT services preferred.
- Other info: Familiarity with PSA tools and ITIL frameworks is a plus; proactive problem solvers thrive here.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly organized and detail-oriented Service Coordinator to join our team. This role is critical in ensuring smooth transitions for our clients during onboarding, offboarding, and service agreement changes. You will act as the central point of coordination between clients, internal technical teams, and third-party vendors, ensuring that all processes are executed efficiently, consistently, and with a great customer experience.
Job requirements
- Previous experience in a service coordination, project coordination, or administrative role in an IT MSP or tech environment.
- Strong understanding of IT services, cloud technologies, and typical MSP offerings.
- Familiarity with PSA tools (e.g., ConnectWise, Autotask) and CRM systems is preferred.
- Excellent communication and interpersonal skills – able to engage with technical and non-technical stakeholders.
- Highly organized with strong attention to detail and time management.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with a proactive approach.
Desirable
- ITIL foundation certification or experience working within ITIL frameworks.
- Basic technical knowledge or helpdesk background is a plus.
- Familiarity with Microsoft 365, Azure, and other common MSP tools.
Job responsibilities
- Client Onboarding: Coordinate all onboarding activities, including account creation, service provisioning, hardware/software setup, and internal resource allocation. Liaise with clients to gather necessary information and documentation. Ensure all onboarding tasks are tracked, documented, and completed within SLAs. Conduct welcome calls and ensure a smooth handover to the support team.
- Client Offboarding: Manage and track offboarding processes including account deactivation, data retrieval or destruction, hardware return, and access revocation. Ensure security and compliance standards are met during offboarding. Communicate final actions and closure details to internal and external stakeholders.
- Service Agreement Management: Facilitate changes to service agreements such as license counts, scope changes, and contract renewals or terminations. Work with account managers to ensure client expectations are clearly documented and updated in internal systems. Maintain accurate records of agreement amendments in PSA/CRM tools.
- Cross-functional Coordination: Act as a liaison between sales, technical, and finance teams to ensure smooth transitions and service updates. Coordinate with third-party vendors when required. Identify and escalate delays or issues that may impact timelines or service quality.
- Process Improvement: Identify areas of improvement in onboarding/offboarding workflows and contribute to process optimization. Maintain and update standard operating procedures (SOPs).
Service Coordinator employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT services and cloud technologies that are commonly used in Managed Service Providers (MSPs). This knowledge will not only help you understand the role better but also allow you to engage more effectively with both technical teams and clients.
✨Tip Number 2
Make sure to brush up on your skills with PSA tools like ConnectWise or Autotask. Being proficient in these systems can set you apart from other candidates, as they are crucial for managing service agreements and client interactions.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple priorities in a fast-paced environment. This could be through previous roles or projects where you had to juggle various tasks simultaneously.
✨Tip Number 4
Showcase your problem-solving mindset by discussing specific challenges you've faced in past roles and how you overcame them. This will highlight your proactive approach and ability to handle issues that may arise during client onboarding or offboarding.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination or project management, especially within IT environments. Emphasise your familiarity with PSA tools and cloud technologies, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the responsibilities of a Service Coordinator. Mention specific examples from your past experiences that showcase your organisational skills and ability to manage multiple priorities effectively.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully engaged with both technical and non-technical stakeholders in previous positions. This will show your capability to act as a liaison between different teams.
Showcase Problem-Solving Abilities: Include instances where you've identified issues and implemented solutions in your previous roles. This will reflect your proactive approach and problem-solving mindset, which are essential for a Service Coordinator.
How to prepare for a job interview at Zenzero
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how your attention to detail helped in achieving positive outcomes.
✨Demonstrate Your Technical Knowledge
Familiarity with IT services and tools is crucial for this role. Brush up on your knowledge of cloud technologies, PSA tools like ConnectWise or Autotask, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of specific scenarios where you had to resolve issues or improve processes, and be prepared to explain your thought process and actions.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice clear and concise communication. During the interview, demonstrate your ability to engage with both technical and non-technical individuals by using straightforward language and active listening skills.
