Zenzero in the United Kingdom is recruiting for a Senior Service Desk Engineer to own complex VIP tickets and mentor the Service Desk team. You will help scale our MSP operations, improve service delivery, and maintain high SLA performance.
Ideal candidates bring 3+ years in MSP environments, strong Microsoft 365/Azure/AD/Intune knowledge, security fundamentals, and experience with ITSM tools. A collaborative, leadership-minded approach is essential.
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Senior Service Desk Engineer: VIP Incident Lead employer: Zenzero
Zenzero is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in a fast-growth tech environment. With a strong focus on employee development, we offer numerous growth opportunities and encourage continual learning, ensuring that our team members are equipped to drive service excellence. Located in a vibrant area, our workplace promotes innovation and teamwork, making it an ideal setting for professionals passionate about IT service delivery.
