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- Tasks: Provide top-notch support to clients and resolve issues efficiently.
- Company: Join a dynamic team in a leading Managed Services organisation.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Make a real difference by enhancing customer experiences and building relationships.
- Qualifications: Technical skills in service desk support and strong communication abilities.
- Other info: Collaborative environment with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
Responsibilities:
- Answer phone calls from end-users and work to resolve issues, on first contact, where possible.
- Work on tickets assigned to you, which may have been logged via telephone, portal, booking systems, email, or chat.
- Record your work and time accurately, reflecting the effort expended.
- Make use of tooling to increase accuracy and timeliness of time entries.
- Communicate with customers via the appropriate channels, ensuring that written and verbal communication is professional and meets our standards.
- Ensure appropriate adherence to performance targets including KPIs and SLAs.
- Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
- Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.
Key Skills:
- This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities, which may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
- Pluralsight Foundation role at Average, or above.
- Foundation level Microsoft certification, or equivalent.
- Experience with Cisco Meraki, Azure Synapse and SQL.
- This role requires that you demonstrate the interpersonal and communication skills required to perform the role.
- Fluent in English, both written and spoken.
Senior Service Desk Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Desk Engineer role.
✨Tip Number 2
Prepare for those interviews! Research common questions for service desk roles and practice your responses. We want you to shine when discussing your technical skills and customer service experience.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or completed courses, make sure to mention them during your conversations. We love seeing candidates who are proactive about their professional development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can provide exceptional support to our clients.
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Desk Engineer role. Highlight your relevant experience with service desk support, technical skills, and any certifications you hold. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with tools like Cisco Meraki and Azure Synapse, as these are key to the position.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your written application reflects your professionalism. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Zenzero
✨Know Your Tech
Brush up on your technical skills relevant to the role. Familiarise yourself with Cisco Meraki, Azure Synapse, and SQL. Be ready to discuss how you've used these technologies in past roles or projects.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. Prepare examples of how you've successfully communicated with clients or resolved issues on first contact.
✨Understand SLAs and KPIs
Get a good grasp of what SLAs and KPIs are relevant to service desk roles. Be prepared to discuss how you’ve met or exceeded these targets in previous positions, and how you plan to do so in this new role.
✨Build Relationships
Think about how you can foster strong working relationships within teams. Prepare examples of how you've collaborated with colleagues or other departments to achieve positive outcomes for customers.
