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For Companies At a Glance
- Tasks: Support customers with IT issues, installations, and upgrades both remotely and on-site.
- Company: Join Zenzero, a dynamic company focused on delivering top-notch IT services.
- Benefits: Enjoy remote work flexibility and a collaborative office environment.
- Why this job: Be part of a team that values innovation and customer satisfaction while enhancing your tech skills.
- Qualifications: Experience with Microsoft 365, ITIL practices, and ITSM tools like ConnectWise Manage is essential.
- Other info: This role offers a chance to work in diverse environments and tackle exciting challenges.
The predicted salary is between 42000 - 84000 £ per year.
Field Services Engineer
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring Field Services achieve SLAs
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Senior IT Engineer - Remote employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer - Remote
✨Tip Number 1
Make sure to highlight your experience with Microsoft 365 and ITIL processes during your conversations. This will show that you understand the technical requirements and can work effectively within the defined SLAs.
✨Tip Number 2
Familiarize yourself with ConnectWise Manage or similar ITSM tools before your interview. Being able to discuss your hands-on experience with these tools will demonstrate your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents and service requests in previous roles. This will help you illustrate your problem-solving skills and ability to meet KPIs.
✨Tip Number 4
Since this role involves visiting customer sites, be ready to discuss your approach to customer service and how you handle on-site challenges. Showing your interpersonal skills can set you apart from other candidates.
We think you need these skills to ace Senior IT Engineer - Remote
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior IT Engineer position. Understand the key responsibilities, required skills, and the technologies mentioned, such as Microsoft 365, Azure, and ITIL practices.
Tailor Your CV: Customize your CV to highlight relevant experience in field services, incident management, and any specific tools like ConnectWise Manage or ServiceNow. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to meet SLAs and KPIs. Mention specific examples of how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Engineer role.
How to prepare for a job interview at Zenzero
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of Microsoft 365, Azure, Intune, and Autopilot. Highlight any relevant experience you have with these technologies, as well as your familiarity with ITSM tools like ConnectWise Manage or ServiceNow.
✨Demonstrate Your Problem-Solving Skills
Since the role involves providing support for incidents and service requests, be ready to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand SLAs and KPIs
Familiarize yourself with the concepts of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be prepared to discuss how you have met or exceeded these metrics in previous roles, as this will show your commitment to service excellence.
✨Prepare for Customer Interaction Scenarios
Since the position requires visiting customer sites and providing end-user support, think about how you would handle various customer scenarios. Practice your communication skills and be ready to demonstrate your ability to explain technical concepts to non-technical users.
