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For Companies At a Glance
- Tasks: Manage infrastructure monitoring and backup systems for diverse clients, ensuring stability and security.
- Company: Join a dynamic Managed Service Provider (MSP) team focused on innovative tech solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a supportive team culture.
- Why this job: Be a key player in tech stability while collaborating with talented professionals in a fast-paced environment.
- Qualifications: Experience with RMM platforms, backup solutions, and scripting; strong troubleshooting skills required.
- Other info: Participate in on-call rotation and contribute to high-priority incident resolution.
The predicted salary is between 43200 - 72000 £ per year.
About the Role:
We are seeking an experienced and detail-oriented Senior Infrastructure Monitoring Engineer to join our growing MSP team. In this client-facing role, you will be responsible for managing infrastructure monitoring, backup systems, and remote management tools across a diverse client base. You’ll play a critical role in keeping systems stable, secure, and backed up — delivering proactive support and technical leadership across a range of technologies.
Key Responsibilities:
- Oversee monitoring and alerting infrastructure across multiple client environments, ensuring alerts are efficiently triaged and addressed via ticketing systems.
- Administer and support backup and disaster recovery solutions including Acronis, Datto, and Azure Backup, with regular validation and recovery testing.
- Configure, maintain, and optimize Remote Monitoring and Management (RMM) tools ConnectWise Asio including scripting, alert policies, patch management, and automation workflows.
- Tune monitoring platforms to reduce noise and increase issue visibility.
- Analyze logs, metrics, and performance data to proactively identify and remediate infrastructure issues.
- Collaborate closely with the secure networks, service desk, and technical teams for escalations and high-priority incident resolution.
- Build and maintain client-specific dashboards and reports reflecting system health, performance, and backup status.
- Document procedures, standards, and best practices for monitoring, backup, and RMM administration.
- Participate in on-call rotation and assist with after-hours incident response as needed.
Requirements:
- Familiarity with administering and configuring RMM platforms like ConnectWise Automate, N-able, or Kaseya.
- Experience managing monitoring tools in multi-tenant environments.
- Strong hands-on experience with backup solutions Acronis, Datto, and Azure Backup.
- Working knowledge of Windows Server and Linux, cloud platforms (especially Azure), and networking fundamentals.
- Scripting experience (PowerShell, Bash, or Python) for task automation and custom RMM scripting.
- Strong troubleshooting and communication skills, with the ability to balance multiple client environments.
Nice to Haves:
- Experience with PSA tools (e.g., ConnectWise Manage, Autotask).
- Certifications such as Microsoft Azure Administrator, CompTIA Server+/Network+, or vendor-specific RMM certifications.
- Understanding of compliance standards (HIPAA, SOC 2, GDPR) and how they relate to monitoring and backups.
Senior Infrastructure Monitoring Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Monitoring Engineer
✨Tip Number 1
Familiarise yourself with the specific RMM platforms mentioned in the job description, like ConnectWise Automate. Consider setting up a demo or trial account to get hands-on experience and understand the features that are crucial for the role.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, Bash, or Python. Create small projects or scripts that automate tasks related to monitoring or backups, as this will demonstrate your practical knowledge during interviews.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Join groups focused on infrastructure monitoring and backup solutions to gain insights and potentially connect with someone from our team at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience with multi-tenant environments and how you've handled monitoring and alerting in those settings. Real-world examples will help you stand out and show your capability to manage diverse client needs.
We think you need these skills to ace Senior Infrastructure Monitoring Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure monitoring, backup systems, and remote management tools. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and client-facing experience. Mention specific tools and technologies you have worked with, such as ConnectWise Asio, Acronis, or Azure Backup, to align with the job requirements.
Showcase Problem-Solving Skills: In your application, provide examples of how you've proactively identified and resolved infrastructure issues in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Certifications: If you have any relevant certifications, such as Microsoft Azure Administrator or CompTIA Server+/Network+, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Zenzero
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with backup solutions like Acronis, Datto, and Azure Backup. Highlight specific scenarios where you've successfully managed monitoring tools in multi-tenant environments, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you would approach troubleshooting infrastructure issues. Prepare examples from your past experiences where you analysed logs and metrics to identify and resolve problems, showcasing your analytical skills and proactive mindset.
✨Familiarise Yourself with RMM Tools
Since the role involves configuring and optimising Remote Monitoring and Management tools like ConnectWise Asio, brush up on your knowledge of these platforms. Be ready to discuss any scripting or automation workflows you've implemented, as this will highlight your technical leadership capabilities.
✨Communicate Effectively
Strong communication skills are essential for this client-facing role. Practice explaining complex technical concepts in simple terms, as you may need to collaborate with various teams and clients. This will show that you can balance technical expertise with effective communication.
